Product Owner, Business Technology

Ulta Beauty, Inc.•Bolingbrook, IL

20h•Onsite

About The Position

The Product Owner, Business Technology is responsible for maintaining, evolving, and enhancing retail & salon services technology applications and capabilities. This individual serves as Product Owner, subject matter expert (SME), and primary business liaison with IT. They will partner cross-functionally to document requirements, manage defects and support tickets, perform user acceptance testing, and coordinate deployments. They own the product backlog and drive day-to-day product development, in addition to leading change management, documentation, and communication. This role optimizes and transforms current technologies, identifies innovative capabilities, and shapes product roadmaps in partnership with the business teams. A strong understanding of the retail, operational, or service-related industries is required to ensure alignment with business strategies. Success requires the ability to influence colleagues, peers, and leaders across the organization, along with exceptional communication skills and a track record of leading multiple technology products. As a trusted partner and SME, this individual will bring field perspective and operational insight to cross-functional teams, using intellectual curiosity and data/market analysis to identify trends and drive quantifiable results.

Requirements

Bachelor’s degree in computer science, Engineering, Business, or equivalent professional experience
4+ years relevant work experience with at least 2+ years in a product owner role and experience operating in an agile environment preferred
Established experience with business process reengineering as well as business modeling concepts, tools, and techniques
Proficiency with tools such as Jira, Confluence, Figma, and the Microsoft product suite including Outlook, Teams, Excel, PowerPoint, SharePoint, Word
Strong business acumen, augmented with retail store/operations experience is desirable
Expertise in navigating requirements based on waterfall and agile project delivery methodologies
Excellent verbal and written communication skills; capable of articulating intricate issues in simple terms
Strong interpersonal, analytical, and problem-solving skills, with the aptitude to influence colleagues, peers, and cross-functional teams throughout the organization
Proven experience to scrutinize data, identify and interpret trends, and develop and execute appropriate action plans based on discoveries.

Nice To Haves

Project management and agile certifications preferred (e.g., PMP, SAFe, CSM, CSPO, etc.) or willingness to achieve

Responsibilities

Define product vision, manage the backlog, and prioritize requirements to anticipate the needs of partners, associates and guests
Break down concepts into epics, user stories, and acceptance criteria; and facilitate story workshops and backlog refinement
Lead user acceptance testing — stepping into the associate/guest role to confirm work meets both the letter and intent of user stories
Manage service/event operations IT projects across cross-functional and third-party teams, ensuring upstream/downstream system integrations are met
Serve as primary liaison between business stakeholders and technology, bridging requirements to solutions, monitoring timelines, SLAs, adoption, and satisfaction
Support change management, training activities, documentation, and communication on technology changes
Partner with the Sr. Manager, Business Technology to prioritize and plan sprints/releases
Collaborate with retail and salon leadership to drive operational synergies and efficiencies
Advocate for field and salon teams, ensuring their perspectives and pain points shape product development
Support cross-functional implementations and track/analyze performance - using data and root cause analysis to optimize results and drive remediation
Respond to and resolve field feedback, support tickets, and escalations in a timely manner