Product Owner - Business Systems (Seaware)

Virgin Voyages•Plantation, FL

3d•Hybrid

About The Position

The Product Owner – Business Systems (Seaware) is responsible for maximizing the value delivered by the Business Systems Solutions and Product Delivery teams by owning product vision, priorities, and backlog clarity. This role ensures the right work is delivered at the right time by aligning business needs, Sailor experience, and operational outcomes with system capabilities. As a key partner to BSS, PD, IT, and business stakeholders, the Product Owner translates strategic objectives into clearly defined, prioritized work for analysts and developers. This role focuses on what should be built and why, enabling development teams to remain focused on delivering high-quality, scalable solutions that drive revenue, efficiency, and Sailor experience. At Virgin Voyages, personality matters as much as expertise. The ideal Product Owner brings curiosity, clarity, and collaboration to everything they do — simplifying complexity, enabling teams, and helping the organization move forward with confidence and purpose. This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

Requirements

Bachelor’s degree in Business, Information Systems, Technology, Hospitality, or equivalent experience
5+ years of experience in business systems, product ownership, business analysis, or related roles
Strong knowledge of Seaware and cruise line reservation systems preferred
Proven experience working in Agile or hybrid delivery environments
Ability to translate complex business needs into clear, actionable requirements
Strong decision-making skills with comfort making tradeoffs
Excellent written and verbal communication skills
Strong stakeholder management and collaboration skills
Ability to work in a fast-paced, evolving environment
Close attention to detail with a strong focus on outcomes
Passion for continuous improvement and delivering value
Strong alignment with Virgin Voyages’ culture and values

Responsibilities

Own and manage the product backlog for assigned systems and initiatives, ensuring work is clearly defined, prioritized, and ready for development
Partner with business stakeholders to understand objectives related to revenue growth, Sailor Experience, efficiency, and operational performance
Translate business needs into clear, outcome-focused user stories and acceptance criteria
Lead backlog refinement and grooming sessions with Analysts and Developers
Make scope, priority, and tradeoff decisions to maximize business value
Ensure requirements are complete, testable, and aligned prior to development start
Partner closely with Analysts to validate workflows, rules, data, and edge cases
Collaborate with Developers to clarify intent and ensure feasibility without owning technical design
Accept completed work based on defined acceptance criteria and value delivered
Maintain alignment across BSS, PD, and IT teams to reduce rework and delivery friction
Support planning activities, including PI planning and roadmap discussions
Communicate priorities, changes, and impacts clearly to stakeholders
Act as an ambassador of the Virgin culture and values
Support special projects and initiatives as assigned