Product Operations Specialist

Sun Country Airlines 2021 • Minneapolis, MN

10d • $22 - $25 • Hybrid

About The Position

We’re not your average airline. We’re agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places. Sun Country Airlines  provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Product Operations Specialist   you’ll enjoy these benefits and more : Comprehensive benefit package including dental and vision  PPO and high-deductible health plans  Health savings account and Flexible Spending Account  Starting day one free standby and discounted travel privileges for employees, family, & friends 401(k) match Paid Time Off  Paid holidays  Life and AD&D Insurance Employee Assistance Program including counseling for employees and their family  Fitness incentive and Stop Smoking Support  Product Operations Specialist Overview: The Product Operations Specialist is responsible for implementing and maintaining Sun Country Airlines land ancillary products (hotel, car, insurance, transfers, etc.). In addition, the Product Operations Specialist supports the merchandising of these products on Sun Country Airlines’ distribution channels to ensure accurate product delivery to our customers.

Requirements

• Bachelor’s degree or equivalent work experience
• 2+ years of experience working in travel or hospitality
• Highly organized with the ability to manage multiple priorities and projects with attention to detail
• Self-motivated and comfortable working independently, or as a part of a team
• Critical thinker and effective problem solver with creative solutions
• Strong communication skills, both verbal and written, with the ability to present to senior management
• Proficient in Microsoft Suite, including Excel

Nice To Haves

• Knowledge of Sun Country Airlines programs, policies, and procedures
• Knowledge of Sun Country Airlines Reservation systems
• Experience with Microsoft Power BI

Responsibilities

• Create and maintain land vendor profiles in the tour management system inclusive of vendor settlement information, parent/chain relationships, and inventory allotments, where applicable.
• Set-up and maintain all pricing and other selling rules for all direct land vendors.
• Set-up configuration and rules for all electronically connected vendors.
• Manage the land product build for new destinations.
• Monitor land products competitive environment and recommend and set-up margin strategies where appropriate.
• Engage in troubleshooting of tour management system technology issues, and third-party technology connections (e.g., IBS & HotelBeds); function as a liaison with third party providers where appropriate.
• Provide pricing and destination information for marketing materials.
• Manage hotel inventory, land reporting, and other tasks as needed to support the land ancillary products.
• Partner with Product Development team on individual vendor issues needing clarity and/or resolution as well as assist with hotel oversell situations.
• Provide and assist SCA departments with questions, issues, or customer resolution related to destinations and land product offerings
• Partner with Product Development to develop and meet annual open for sale (OFS) timeline
• Assist with crisis management for natural disasters and emergency situations
• Establish and foster trusting relationships with stakeholders at all levels
• Other duties as assigned

Benefits

• Comprehensive benefit package including dental and vision  PPO and high-deductible health plans 
• Health savings account and Flexible Spending Account 
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off 
• Paid holidays 
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family 
• Fitness incentive and Stop Smoking Support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level