Product Operations Specialist

Home Franchise Concepts • Flower Mound, TX

1d • Hybrid

About The Position

The Product Operations Specialist (Vendor & Catalog Support) provides daily
administrative, operational, and coordination support to the Vendor Management
and Product Operations teams. This role is responsible for maintaining vendor
catalog data, supporting vendor administration activities, ensuring accurate
documentation, and assisting with product updates across core systems including
Touchpoint (TPT) and the PIC integration platform.

The ideal candidate is detail-oriented, highly organized, and proactive,
contributing to smooth vendor operations, accurate data maintenance, and
improved communication and support for franchisees and internal partners.

Requirements

• Experience with ERP, product configuration platforms, or catalog management systems is strongly preferred
• Familiarity with Salesforce or similar case-management systems is preferred
• Knowledge of vendor onboarding processes or technology partner integrations
• Ability to analyze quantitative and qualitative data and apply insights to decision-making
• Strong organizational skills with attention to detail and follow-through
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Professional judgment and discretion when handling sensitive or confidential information
• Ability to work independently in a fast-paced environment
• Ability to interact professionally with customers and anticipate their needs
• Excellent organizational skills and attention to detail
• Strong attention to detail with the ability to manage multiple tasks, timelines, and priorities
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite software applications, including Word, Excel, and PowerPoint, SharePoint, and other collaboration tools
• 2+ years of administrative or support experience in vendor operations, catalog/data maintenance, or related functional areas OR
• Combination of education and experience

Nice To Haves

• Experience in the home improvement or window coverings industries is a plus

Responsibilities

• Update and maintain vendor product catalogs in Touchpoint (TPT) and PIC, including new product setup, pricing updates, discontinued items, and other catalog adjustments.
• Validate data accuracy and completeness, ensuring alignment across internal systems.
• Support testing and verification of catalog updates in coordination with the Senior Product Management Specialist.
• File and track catalog-related support tickets in Salesforce through to resolution.
• Assist with weekly catalog audits and help track high-volume sales items for vendor follow-up.
• Assist with administrative aspects of vendor onboarding, including preparing communications, collecting documentation, scheduling meetings, and maintaining onboarding trackers.
• Monitor onboarding progress, updating dashboards and reporting tools as necessary.
• Support pilot and beta vendor programs by scheduling meetings, documenting discussions, tracking action items, and managing vendor inquiries.
• Prepare follow-up reminders and status updates for vendors and internal stakeholders.
• Maintain vendor documentation libraries and ensure all contracts, approvals, and communications are archived.
• Support Request For Approval (RFA) submissions and manage RFA support tickets in Salesforce to ensure timely approval and progression through required workflows.
• Compile weekly and monthly reports on catalog changes, open issues, vendor activity, and onboarding progress.
• Maintain dashboards, project plans, and operational trackers in partnership with the Senior Product Management Specialist.
• Assist in preparing data summaries and reporting materials for vendor management, product teams, and leadership review.
• Partner with Product Management, Contract Management, IT, Support, and other teams to coordinate vendor activity, track issues, and ensure alignment across functions.
• Attend internal and vendor meetings to document discussions, action items, and follow-up deliverables.
• Support preparation of presentations, leadership updates, franchise-facing communications, and status summaries.
• Coordinate with Support and Product Management when franchisees report catalog inaccuracies to ensure efficient follow‑up and resolution.
• Perform other duties as assigned

Benefits

• At Home Franchise Concepts, we offer a highly competitive benefits package designed to support you and your family.
• Our offerings include medical, dental, and vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and supplemental life insurance.
• Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent.
• In addition, we provide 10 paid holidays, 8 paid hours for associates to volunteer in their community, and open time off to support work-life balance.
• During the interview process, our Talent team will be happy to share more details about our benefits and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees