Product Operations Specialist

Lexipol LLC•Frisco, TX

2d•$90,000•Remote

About The Position

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep the first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work The Product Operations team enables scalable, data-driven product management by establishing consistent processes, optimizing tools, and delivering actionable insights across the product lifecycle. This team acts as the operational backbone of the product organization—ensuring alignment across product, engineering, and go-to-market teams. As a Product Operations Specialist, you will drive operational excellence across the product organization by standardizing roadmap planning, improving tooling and systems, and delivering insights that inform product decisions. You will act as a force multiplier for Product Managers, enabling them to focus on strategy and execution by ensuring processes, reporting, and communication are efficient, scalable, and consistent. This is done through working in these areas of focus: Key Performance Objectives

Requirements

2-3 years of proven experience in Product Operations, Product Management Operations, or Program/Project Management within a SaaS or software environment
Strong expertise with product development tools (JIRA, Aha or similar) including configuration and administration
Demonstrated ability to design and scale processes across product or engineering teams
Advanced analytical skills with Excel and Power BI (including DAX) to build dashboards and insights
Experience working with cross-functional and distributed teams in fast-paced environments
Strong communication and facilitation skills, with the ability to lead meetings and drive alignment
Experience supporting roadmap planning, release management, or product lifecycle operations

Nice To Haves

Experience in high-growth SaaS or B2B technology companies
Familiarity with Agile, Scrum, or modern product development methodologies
Experience with product analytics tools (e.g., Pendo, Amplitude, Mixpanel)
Exposure to customer insights, win/loss analysis, and go-to-market collaboration
Experience building scalable reporting frameworks for executive stakeholders

Responsibilities

Standardize & Optimize Product Planning Processes (30%)
Define, implement, and continuously improve roadmap planning processes across product teams
Ensure consistency in how product roadmaps are created, maintained, and communicated
Establish governance and best practices for prioritization, planning cycles, and updates
Partner with Product and Engineering leaders to improve planning accuracy and predictability
Own Product Operations Tools & Systems (25%)
Administer and optimize tools such as JIRA, Aha, and other product lifecycle systems
Improve workflows, configurations, and integrations to enhance team efficiency
Develop scalable templates, documentation, and playbooks for product teams
Identify opportunities to consolidate or improve tools across the product organization
Deliver Product Insights & Analytics (20%)
Build and maintain dashboards and reports tracking product delivery, adoption, and performance
Analyze product usage, customer behavior, and feature impact to inform decision-making
Develop executive-level reporting (Power BI, Excel, etc.) to track KPIs and outcomes
Enable data-driven product decisions through actionable insights and storytelling
Drive Cross-Functional Alignment & Communication (15%)
Create and maintain clear communication artifacts (roadmaps, updates, dashboards)
Facilitate stakeholder alignment across Product, Engineering, Sales, and Customer Success
Improve transparency into product priorities, progress, and outcomes
Support internal and external communication of product updates and decisions
Lead Process Improvement & Team Enablement (10%)
Identify inefficiencies in the product development lifecycle and drive improvements
Lead training sessions and onboarding for tools, processes, and best practices
Facilitate effective meetings and ensure clear action tracking and accountability
Support change management initiatives as processes and tools evolve

Benefits

Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

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