Product Operations Mgr II

The Walt Disney Company • New York, NY

9d • $112,000 - $150,100 • Onsite

About The Position

Disney Entertainment & ESPN Technology is seeking a Product Operations Mgr II to join their team. This role is responsible for driving the end-to-end localization process for Commerce and Legal for all core projects and supported content, focusing on both execution and long-term improvements. The individual will think about strategic and technical solutions to achieve business goals, ensure team resources align with those goals, and drive technical implementations with engineering teams to improve development and create a more engaging global Disney+ product. The role focuses on enabling tools and efficiencies to ensure processes and systems run smoothly, preventing localization from being a blocker. The Product Operations Mgr II will communicate business and legal requirements to engineers, designers, language-service providers, localization QA, and other stakeholders, identify and gather consensus among groups, and resolve blockers in other teams. They will also help core product teams, designers, and engineers recognize international requirements to create culturally and linguistically appropriate products, and provide up-to-date visibility and communication for large projects and team goals.

Requirements

• 3+ years of experience in Product Management and within the Globalization/Localization Product field.
• BA or MA in an area related to international product management, localization, project management, or a related field is preferred.
• Track record of managing and releasing complex and high-quality globalized products in collaboration with core product teams.
• Knowledge of globalization best practices and internationalization requirements.
• Background establishing process, supporting teams, developing relationships, and managing end-to-end for multiple localization programs.
• Excellent communication skills, both written and verbal, with experience interacting with senior leadership.
• Track record of being a self-starter, self-motivated and outcome-oriented individual who seeks ownership and accountability.

Nice To Haves

• 5 to 7 years of hands-on program management experience in Globalization Operations or Globalization Program Management.
• Passionate and enthusiastic about excellence and attention to detail.
• Deep understanding of translation management systems (TMS), computer-assisted translation (CAT) tools, and automation technologies.
• Proven experience in integrating GenAI, Neural Machine Translation (NMT), and LLMs into localization pipelines and content workflows.

Responsibilities

• Managing a collection of related Commerce-led features or portions of key products.
• Coordinating day-to-day execution.
• Influencing team decisions.
• Providing informal guidance to junior team members.
• Communicating effectively with cross-functional teams.
• Creating clear documentation.
• Managing stakeholder interactions.
• Planning and managing the execution of multiple features.
• Prioritizing tasks.
• Managing backlogs.
• Ensuring quality launches.
• Analyzing trade-offs.
• Hitting sprint goals.
• Driving measurable product outcomes such as feature adoption and metric improvements.
• Driving the end-to-end localization process for Commerce and Legal for all core projects and supported content.
• Focusing on execution but also in the long term improvements.
• Thinking about the strategic and technical solutions to achieve business goals of Disney.
• Working to ensure your team’s resources are being spent in ways that align with those goals.
• Driving technical implementations working with engineering teams so we improve development and create a more engaging global Disney+ product.
• Focusing on enabling tools and efficiencies that allow all our processes and systems to run on time and smoothly and never allow localization to be a blocker.
• Communicating effectively the business and legal requirements from internal teams to engineers, designers, language-service providers, localization QA, and other stakeholders.
• Identifying, gathering, and driving consensus among all required groups across the company when trying to accomplish larger goals.
• Resolving blockers in other teams to move forward.
• Helping core product teams, designers, and engineers to recognize international requirements to be able to create a culturally and linguistically appropriate product.
• Providing up-to-date visibility and communication for large projects, as well as progress for our team goals.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree