Product Operations Manager

Kikoff • San Francisco, CA

3h • $160,000 - $200,000

About The Position

The Product Operations Manager will play a pivotal role in ensuring the seamless operation, quality, and success of our products. As a leader in this space, you will be responsible for driving operational excellence, coordinating cross-functional teams, and maintaining a strong focus on customer-centric solutions. You will lead efforts to identify and resolve product issues, manage post-launch processes, and implement strategic policy and compliance initiatives. This role requires a combination of technical expertise, analytical thinking, and a collaborative mindset to deliver high-impact results while continuously enhancing the user experience.

Requirements

• 5+ years of experience in B2C Tech, Product, Operations, Consulting, or a fast paced start-up environment
• 1+ years of experience as a people manager.
• Strong project management skills and the ability to align internal and external stakeholders effectively.
• Experience managing vendors against SLAs.
• Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.
• A track record of running launches and and driving process improvements for long-term operational success.
• Strategic thinking, and demonstrates ability to communicate long-term product strategy.

Responsibilities

• Work closely with PM’s and internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
• Lead and manage cross-functional efforts to diagnose and prioritize root causes of user/product issues, coordinating closely with stakeholders like product, compliance, and engineering teams to ensure action.
• Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
• Drive policy changes related to compliance, delinquency, and charge-off reporting; maintain detailed documentation and product changelogs for transparency and operational efficiency.
• Own the end-to-end product quality across product pods by identifying gaps, influencing prioritization, and driving cross-functional solutions.
• Manage product partners and vendors, including onboarding, QA, and SLAs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed