Sr. Product Operations Manager

Axon•Scottsdale, AZ

1d•Onsite

About The Position

The Product Operations Manager is a high-impact, cross-functional role responsible for the full lifecycle of Axon's drone and Sky-Hero product portfolio — from quality and cost management to strategic planning and customer escalation. This role operates at the intersection of engineering, operations, finance, and customer success, requiring a sharp analytical mind, strong business acumen, and the ability to make critical decisions in a fast-paced, ambiguous environment. You will hold ultimate ownership over corrective action effectiveness, stop-ship decisions, cost reduction initiatives, SKU lifecycle strategy, and pricing — while also being the person who shows up onsite to de-escalate customer situations. This role covers both in market products line as well as new and coming soon products that will expand our portfolios.

Requirements

Bachelor's degree in a technical field or business, or equivalent work experience
5+ years of relevant Product Operations Management experience ideally working with technology in an operational environment.
Proactive and self-propelled working style, comfortable working through ambiguity and seeking out new directions to solve the higher-level mission and goals
Background spanning operations, project management, and engineering — experience in roles such as production planner, process/manufacturing engineer, quality engineer, or production supervisor strongly preferred
Experience solving hard user interaction problems with creative solutions that deliver easy/simple customer experiences
Experience working with engineers to balance scope, time to market, and functionality, making tough trade-offs using qualitative, quantitative, and many times incomplete data
Excellent problem solving skills, well-structured written and verbal communication
Flexibility to travel domestically and internationally when necessary (5-10%)

Nice To Haves

Technical expertise in design, operation, or back-end support of robots
Experience working directly with governmental agencies (Local, State or Federal)
Degree in a STEM Field

Responsibilities

Own product quality and field performance across our product portfolio, including quality metrics, field benchmarks, RMA thresholds, defect tolerances, escalation paths, and corrective action playbooks
Analyze first-pass yield, outgoing quality, RMA, field performance, and customer escalation data to identify product risk, prioritize critical issues, and guide stop-ship, containment, and allowable defect decisions
Lead root cause analysis and corrective action efforts for complex product issues, partnering with Engineering, Product Management, Operations, Finance, and Customer Success to resolve high-impact issues with clear customer and business value
Manage sustaining engineering and post-launch optimization efforts that improve product reliability, reduce customer pain points, and strengthen field performance over time
Set product and lifecycle strategy in partnership with the Product Management lead, including SKU architecture, product specifications, end-of-life planning, and portfolio decisions across current and future product lines
Set SKU, pricing, and bundle architecture in partnership with the Product Management lead for our product lines, including hardware configurations, software tiers, accessories, service bundles, fleet offerings, and broader ecosystem integrations
Model product economics, including CoGS, margin, demand, and financial impact of proposed sourcing, design, pricing, and bundling decisions; validate ROI and set target economics for future production runs
Drive cost reduction initiatives across sourcing, component redesign, and system-level redesign, identifying opportunities early enough to influence production ramp and long-term profitability
Build commercial and sales operations readiness for new product launches and new markets, including pricing authority, deal desk workflows, channel processes, commercial escalation paths, contracts, sales tools, and system readiness before launch
Monitor post-launch performance to identify emerging quality issues, pricing friction, bundle performance, customer adoption trends, and operational gaps; lead rapid iteration and corrective action in real time
Travel onsite to customer locations to de-escalate critical situations, build confidence, and serve as a credible technical and business resource for customers and internal stakeholders