Product Operations Manager

Majestic Photobooth•Nashville, TN

8d•$90,000 - $100,000•Onsite

About The Position

We’re hiring a Product Operations Manager to ensure Majestic’s product ecosystem runs reliably, efficiently, and at a high standard. This role sits at the center of our product function. You’ll coordinate across engineering, field operations, CX, sales, and external partners to ensure product initiatives move from concept to deployment smoothly. You will lead product support operations, coordinate engineering workstreams, and drive execution across new product initiatives, feature releases, and operational improvements. This is an ideal role for a systems-minded operator who enjoys bridging technical teams with real-world operations to deliver reliable, scalable products.

Requirements

5–10+ years of experience in product operations, program management, product delivery, or technical operations
Experience coordinating cross-functional product initiatives from concept through launch
Experience working with engineering teams and translating operational needs into product improvements
Experience managing complex projects with multiple stakeholders and dependencies
Experience improving operational workflows, documentation, and processes
Experience supporting or improving technical products used in real-world environments
Bachelor’s degree in Business, Engineering, Operations, Product Management, Industrial Design, or a related field
Experience with tools such as: Project management tools (Asana, ClickUp, Monday, Jira, or similar), Documentation platforms (Notion, Confluence, or similar), Ticketing/support systems (Zendesk, Freshdesk, HubSpot, etc.), Collaboration tools (Slack, Google Workspace)
Systems-minded operator who can bridge engineering, operations, and real-world execution
Strong project management and organizational skills
Clear communicator across technical and non-technical teams
Ability to manage multiple priorities and complex initiatives
Strong problem-solving skills and a bias toward identifying root causes

Responsibilities

Lead and manage the Product Support team to ensure timely resolution of technical issues and system reliability
Establish troubleshooting workflows, escalation protocols, and support standards
Identify recurring issues and drive product improvements that reduce support volume
Ensure field teams and support specialists have clear technical documentation and guidance
Coordinate product initiatives with engineering teams and external development partners
Translate field insights and operational needs into actionable product improvements
Support release readiness, testing coordination, and rollout planning
Ensure engineering deliverables integrate smoothly into operational workflows
Manage the intake, prioritization, and execution of product-related initiatives
Balance specialized customer requests with core product priorities
Coordinate development timelines across internal teams and external partners
Ensure projects move efficiently from concept through deployment
Establish and maintain documentation standards for product systems and workflows
Ensure documentation exists for field operations, CX, training, and production
Coordinate documentation updates alongside product releases
Track milestones, dependencies, and blockers across product initiatives
Maintain visibility into progress and communicate status to leadership
Ensure product releases are operationally ready before launch
Act as the primary intake point for product-related requests from Sales, CX, Operations, and Leadership
Evaluate requests and align them with product priorities and roadmap execution
Communicate timelines, feasibility, and decisions clearly to stakeholders