Product Operations Manager I, Customer Operations

Axon•Sterling, VA

3d•$64,800 - $103,680•Hybrid

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon Air is redefining how organizations see and respond to the world through next-generation drone solutions — spanning Public Safety, Enterprise, and Federal customers. As our Product Operations Manage I, Customer Operations, you’ll be the internal engine behind every deal, from quote to purchase order to delivery, and the go-to contact between Axon Air and our external Revenue Operations partners. You’ll get a front-row seat to how a complex product becomes a simple, scalable sales motion — and as a self-starter who loves solving operational puzzles, you’ll find and build the automations that make it even simpler.

Requirements

Bachelor’s degree or relevant work experience
3+ years in sales operations, order administration, product operations, or similar
Sharp attention to detail — you catch the error before it becomes a problem
A builder’s curiosity: you see a manual process and want to automate it
Comfort with ambiguity and complex deal structures
Experience with Salesforce or similar CRM/CPQ tools
A ground-up mindset — you learn the workflow before you redesign it
Strong communication skills and the ability to influence both external partners and internal teams

Responsibilities

Release purchase orders and manage order administration end-to-end, from quote to fulfillment
Become Axon Air’s deal-processing product expert, helping Quoting and Commercial Operations teams understand our products so deals get structured right the first time
Shape process improvements to quoting, ordering, and booking workflows alongside external Revenue Operations teams
Participate in sales strategy formulation to refine the go-to-market motion for each market segment and region
Catch issues before they become delays by reviewing quotes and purchase orders for accuracy
Build automations and tools that simplify sales operations — leave it better than you found it
Keep sales enablement materials sharp and useful for navigating deal complexity
Learn each sales team’s workflow before proposing solutions — relationships first, fixes second
Flag process gaps to Product Operations leadership and external partners, and help design the fix