Product Operations Manager - Atomic Spectrometry (Woodbridge, ON)

PerkinElmer•Vaughan, ON

11d•CA$100,000 - CA$122,000•Onsite

About The Position

The Product Operations Manager sits within the Atomic Spectrometry team. This role is the operational engine of the product line; addressing every quality issue, supply chain disruption, customer escalation, and procurement challenge so that the Strategic Product Manager can remain focused on strategy and NPIs without interruption.

Requirements

Bachelor’s degree in Engineering, Operations, Supply Chain, Chemistry, or a related field
Minimum 5 years of experience in product operations, supply chain, quality management, or related functions in a high-tech or scientific instrumentation environment
Strong understanding of quality management systems and escalation processes
Experience working cross-functionally with Quality, Manufacturing, Supply Chain, and Customer Support teams
Excellent organizational and project management skills - comfortable managing multiple open issues simultaneously

Nice To Haves

Experience with analytical instrumentation or laboratory equipment products
Familiarity with SAP or similar ERP systems
Experience with sustaining engineering processes and backlog management
Strong data analysis skills - ability to track, trend, and report operational metrics
Demonstrated ability to drive issues to closure in complex, matrixed organizations

Responsibilities

Serve as the primary point of contact for all quality escalation issues, from production defects, field failures, and customer complaints; triaging, owning, and driving to resolution
Manage cross-functional escalation resolution involving Quality, Service, Manufacturing, and Customer Support teams
Maintain a live escalation tracker and provide regular status reporting to the VP Product Line and Senior Director
Escalate to the Strategic Product Manager only when an issue has direct roadmap or lifecycle implications
Own supply chain issue resolution for the product line: parts shortages, lead time problems, supplier quality issues
Provide capacity planning inputs and production schedule visibility to support AOP and NPI planning
Monitor inventory health, backlog, and on-time delivery performance in partnership with Supply Chain and Operations
Coordinate with R&D and the procurement team on supplier qualification, RFQ processes, and vendor management for the product line
Support “make vs. buy” decisions and cost improvement initiatives by providing product-line context and requirements
Manage vendor relationships and performance tracking for key product line suppliers
Prioritize and manage the sustaining engineering backlog in partnership with R&D: bug fixes, component changes, regulatory updates.
Own the triage process for field-reported product issues that require engineering investigation
Ensure sustaining engineering resources are allocated to the highest-impact issues
Act as the product line's operational liaison with Quality, Manufacturing, Supply Chain, Service, and Customer Support functions
Represent the product line in operational review meetings and escalation forums
Provide operational data and insights to support AOP planning and quarterly business reviews