Product Operations Manager, AI & Systems
About The Position
Ontra is seeking a Product Operations Manager, AI & Systems, reporting to our Manager, Product Operations. For this job, we are currently only hiring candidates based in the United States. For more information on where we employ, please see below. We’re looking for someone excited to design and optimize operational systems, enhance AI-enabled workflows, identify and resolve workflow friction, and establish clear operational standards to elevate our legal technology products to new heights. If you are a dynamic, systems-oriented operator with a passion for applied AI, a talent for translating ideas into scalable solutions, and a data-driven approach to problem-solving, we’d love to get to know you!
Requirements
- Experience: 3+ years in Product Operations, Engineering Operations, Technical Program Management, or similar roles.
- AI and Workflow Automation: Competence in applying AI tools to prototype or automate workflows.
- Operational Systems Optimization: Proven ability to build or enhance operational systems tailored for technical teams.
- Tooling Ecosystems: Demonstrated experience in evaluating and implementing tooling ecosystems effectively.
- Technical Fluency: Possess a foundational understanding of APIs, automation concepts, light scripting, and low-code tools.
Responsibilities
- Operational System Design: Develop and refine operational systems, tools, and AI-enabled workflows to enhance the efficiency of Product, Engineering, Design, and Data teams in delivering legal technology products.
- AI Prototyping & Automation: Create and test prototype AI and automated solutions, ensuring their efficacy before broader implementation to streamline operations and enhance product development.
- Workflow Optimization: Conduct audits of R&D processes to identify areas of friction and map system dependencies, followed by implementing scalable process improvements and establishing clear operational standards.
- Tool Evaluation & Collaboration: Assess and identify tooling gaps, engage in conversations with vendors, and collaborate with Legal and Security teams to ensure the selection of appropriate solutions.
- Cross-Functional Coordination: Facilitate collaboration among Product, Engineering, Legal, Security, GTM, and Operations teams, ensuring alignment on priorities and seamless execution of projects.
- Implementation & Impact Measurement: Lead the implementation and rollout of process improvements, ensuring they are properly documented and their impact is measured to validate success and drive continuous improvement.
Benefits
- Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London
- Twice yearly team offsites for in-person collaboration
- Paid flexible time off policy
- Paid parental leave and benefits
- Employer-supported retirement contributions, varying by country
- Monthly phone and internet reimbursement
- Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships, to home office setup, student loans, pet care, and more
- Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
- Various options for medical, dental, and vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
