Product Operations Leader

UL Solutions•Austin, TX

8d•Hybrid

About The Position

The Product Operations Leader is responsible for scaling and governing product operations across a complex, multi-product, global SaaS portfolio. This role serves as the connective tissue between Product Management, Business Leaders, Software Engineering, and Go-To-Market teams - Marketing, Sales, Customer Success — ensuring our products are delivered consistently, efficiently, scaled responsibly, and continuously improved using data-driven insights. This role requires strong systems thinking, operational rigor, and a passion for enabling product teams to perform at their best in a fast-paced, regulated SaaS environment.

Requirements

8+ years of experience in Product Operations, Product Management, or Business Operations within a SaaS or technology environment
Proven experience building Product Operations in a multi-product SaaS environment
Strong systems thinker AND executor
Demonstrated ability to influence senior leaders without authority
Deep understanding of Agile, product lifecycle and business planning
Success aligning disparate cross-functional priorities (Sales/Product/Engineering)
Excellent analytical, communication, and stakeholder management skills

Nice To Haves

Experience integrating acquired products or teams into a unified operating model

Responsibilities

Design and evolve the end-to-end product operating rhythm (strategy → roadmap → delivery → measurement)
Ensure decision points (strategy, funding, prioritization) happen at the right time — not reactively
Establish and/or embed scalable, repeatable planning and execution cadences across teams
Establish lightweight intake and triage mechanisms for new opportunities (e.g., deal-driven requests, customer inputs)
Improve clarity and consistency in how roadmap decisions are made and communicated
Partner with Product & Sales leadership to reduce escalation-driven prioritization
Align Product, Business, Engineering, Sales, Marketing, and Finance around shared priorities and timing
Enable predictable coordination across GTM, releases, and roadmap commitments
Act as a neutral orchestrator across functions (without formal authority)
Act as a strategic partner to Business, Engineering, Design, Sales, GTM, Customer Success, and Support
Improve feedback loops from customers and internal stakeholders into product decision-making and roadmap prioritization.
Enable high-quality launches through strong coordination and readiness practices and post-launch measurement
Define and operationalize product and business metrics (OKRs, adoption, outcomes)
Build executive-ready dashboards and monthly/quarterly operating reviews
Ensure insights are used to inform decisions — not just reported
Rationalize and optimize product tooling (Aha, Jira, Dovetail, analytics platforms)
Balance speed vs governance — avoiding unnecessary process overhead while ensuring quality and accountability
Drive consistency across global teams without reducing autonomy
Coach product leaders on operating model, continuous improvement and operational excellence best practices
Lead adoption of new ways of working (pods, lifecycle improvements, etc.)
Enable scaling across multiple products, teams, and geographies