Product Operations Lead, Booking Platform (Cruise)

Fora•New York, NY

4d•$92,000 - $116,000•Onsite

About The Position

Fora is a modern travel agency that equips travel advisors with technology, supplier relationships, training, and community. The company is building AI into advisor workflows and is focused on helping travel entrepreneurs build sustainable businesses. The Product Operations Lead will build and scale the operational foundation of Fora’s cruise business. The role spans group inventory, booking accuracy, commission integrity, supplier workflows, and the launch and adoption of cruise booking technology. The lead will partner with Cruise, Partnerships, Product, Engineering, Payment Operations, and Support teams to turn complex cruise-industry workflows into reliable experiences for advisors. The position combines resolving immediate operational issues with designing processes and systems that prevent them in the future. This role is based in Fora’s New York City office in Tribeca/Fidi. The indicative compensation range is $92,000–$116,000 plus equity. Full-time roles based in the New York City office require U.S. work authorization; Fora cannot sponsor or assist with work authorization.

Requirements

4–6 years in an operational or similar role.
At least 2 years of hands-on cruise operations experience, such as group inventory, bookings and modifications, supplier management, or commission reconciliation.
Uses AI tools daily and has built at least one AI-powered workflow, agent, or automation that replaced manual work.
Has owned an operational workflow end to end, including a metric they reported on and improved.
Uses SQL to pull and analyze data and has built dashboards or reports used by others to make decisions.
Has written SOPs, runbooks, or ticket specifications that others used without a walkthrough.
Has written operational tickets that Engineering scoped and shipped.
Has turned an unscoped problem into a defined process, tool, or ticket without an initial specification.

Nice To Haves

Experience with cruise booking platforms, GDS systems, supplier APIs, or other travel distribution technology.
Hands-on experience with workflow automation tools such as n8n, Zapier, or similar.
Has helped prepare a support team for a product launch, including help center content, routing, and escalation paths.

Responsibilities

Own and evolve core cruise operations, including group inventory management, booking quality, supplier workflows, and commission accuracy.
Build, automate, and improve operational processes for cruise deals and cross-border selling, including data ingestion, standardized workflows, and supplier information and selling rules.
Develop a scalable approach to HQ-held group inventory, including securing and monitoring space, optimizing utilization, and ensuring advisors can confidently book available inventory.
Identify opportunities to improve booking conversion, reduce operational friction, and make cruise selling more seamless for advisors.
Establish operational standards, controls, and performance metrics that support growth without unnecessary complexity.