Product Operations Associate

Mochi Health•San Francisco, CA

22h•$100,000 - $150,000•Onsite

About The Position

This is a Product Operations Associate role for someone who thrives in the space between strategy and execution. You'll work alongside the Clinical Product Lead, Clinical Design Lead, and cross-functional partners to keep the provider product moving — ensuring that features ship smoothly, feedback gets captured, and the operational details that make or break a product don't fall through the cracks. You won't just track tickets. You'll be embedded in the day-to-day reality of how our platform serves providers — triaging issues and bugs, maintaining documentation, facilitating launches with the team, and surfacing patterns from provider feedback that shape what gets built next. This role is ideal for someone who's detail-oriented, operationally sharp, and genuinely curious about how healthcare products work in practice — not just in theory. If you're the kind of person who sees a messy process and instinctively wants to fix it, and who can context-switch between a data pull, a provider escalation, and a launch checklist without losing the thread — this role was built for you.

Nice To Haves

CS background is a plus

Responsibilities

Gather, organize, and synthesize provider feedback from surveys, support tickets, and direct outreach to surface actionable insights for the product team
Maintain and improve product documentation — including workflow specs, internal wikis, and process guides
Support the clinical provider portal roadmap by tracking feature progress, flagging blockers, and keeping cross-functional work streams aligned
Pull and organize data (including via SQL) to support product decisions — tracking adoption metrics, flagging anomalies, and helping define success criteria for new features
Triage and route operational issues that surface through the provider portal, working with engineering and clinical ops to drive resolution
Support cross-functional coordination across product, engineering, clinical operations, compliance, and leadership to keep initiatives on track
Help build and refine the operational infrastructure — templates, trackers, reporting cadences, and communication workflows — that enables the product team to scale
Identify and provide solutions to bugs related to new features and existing software

Benefits

Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day
Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits
Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create
Profitable and Rapid Growth - We’re scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions
High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide
World-Class Team - Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure
Comprehensive Benefits - 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans
Mochi Health Membership – We cover your monthly subscription fee so you can experience the same care as our patients (medications not included)
Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive
Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority
Team Socials and Community - We make time to connect through regular socials, happy hours, and spontaneous events. Our stocked kitchen doesn’t hurt either
Downtown SF HQ - Our San Francisco office is just steps from BART, Muni, and great food. It’s designed for deep work and casual collaboration