Associate - Digital Product Operations
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends. This Associate/Senior Associate role will focus on go-to-market responsibilities to further Labs’ learning agenda the agentic payments and membership space. The successful candidate will serve as the central business contact to lead risk-related product requirements and drive speed to market, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key Amex policies and processes.
Requirements
- Strong interest in the agentic commerce space.
- Outstanding interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
- Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
- Ability to drive results against timelines, prioritize, and execute flawlessly
- Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
- Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.
- Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
- Excellent relationship-building with partners and across internal stakeholders
- Proven track record in crafting and storytelling via PowerPoint presentations
- Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
Nice To Haves
- Prior experience in articulating product functionality and demonstrating technical acumen a plus
Responsibilities
- Assist in the go-to-market implementation and product operations for new agentic commerce related initiatives; activities include:
- Support end-to-end internal management for key agentic initiatives
- Project manage across Amex Digital Labs teams (GTM, Product Development, Business Development) and other key relevant partners (e.g., Operational Excellence, Risk, Marketing, and Servicing) to guide product through appropriate Amex reviews & approvals (i.e., Third-Party Management, New Product Governance)
- Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan
- Develop project trackers/overview decks, maintain ongoing project update meetings, and regularly communicate with partners regarding product strategy, value proposition, and project updates
- Actively contribute to product ideation through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions
- Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery
- Improve processes, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
