Associate-Digital Product Management

American Express•Phoenix, AZ

18h•$78,000 - $113,250•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Risk & Compliance (“GRC”) independently oversees the company’s compliance, risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance. We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively. The product group within Global Financial Crimes Compliance (GFCC) is responsible for building and implementing innovative technology solutions for GRC; owns the vision and roadmap for capabilities, platforms, and modernization efforts How will you make an impact in this role? The Analyst Product Owner works with managers and directors to design solutions and strategies using GRC ratified data, predictive and generative AI models, data visualization, and UI development for American Express Global Financial Grimes Compliance. Collaborates with partners on other GRC teams, Financial Crimes Investigations, Data Science, and Technologies to create world-class analytical capabilities and solutions to minimize credit and fraud risk and improve customer experience.

Requirements

2+ years Data Management and/or Product Owner in building and launching products.
Bachelor’s or master’s degree in information technology, Computer Science, Information security, Mathematics, Statistics, or any other relevant qualification
Proven Track record of Product lifecycle Management, with specific application of Scaled Agile delivery.
Ability to think abstractly and deal with ambiguous/under-defined problems.
Good understanding of iterative development, and Agile principles.
Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and change.
Excellent interpersonal skills with a focus to engage, influence, align and encourage partners and business partners across geographies to drive collaboration and alignment.
Focus on understanding sophisticated business problem and analyze complex data to provide a simplified solution to business partners.

Nice To Haves

Financial Crimes business experience and related solution acumen
Experience in Machine Learning model development and deployment into a production environment
Experience in Generative AI, prompt engineering concepts, and implementation of GENAI production use cases and governance activities
Experience working in low code/no-code environments
Ability to evaluate product performance, define KPIs and monitor outcomes
Experience in evaluating data quality, performing data governance or implementing reporting tools

Responsibilities

Lead feature and user story definition sessions.
Identify product solutions for short term tactical needs and long-term strategy.
Establish acceptance criteria, test strategy, and write user acceptance test cases
Lead scope prioritization sessions and backlog grooming
Maintain open communication channels with stakeholders, business partners, and technology partners.
Support governance processes for assigned product(s).
Seek and apply product feedback – Placeholder
Partner with contributing to Scope of product and capabilities

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities