Site Operations Associate - West Elm
About The Position
The Product Operations team supports the end-to-end product lifecycle through product data management, SKU setup and maintenance, launch execution, and operational process improvement. This team plays a critical role in ensuring the accuracy, integrity, and scalability of product data across merchandising, eCommerce, and operational systems. The Product Operations Associate (MTO) is responsible for managing and maintaining high-volume product data related to Made to Order (MTO) and Drop Ship (DS) assortments. This role requires strong analytical skills, attention to detail, systems thinking, and the ability to manage complex operational workflows across cross-functional teams. The ideal candidate is both highly data-driven and collaborative — someone who takes ownership, proactively solves problems, and can translate technical or operational concepts into clear, actionable information for business partners.
Requirements
- 2+ years of experience in product operations, eCommerce operations, merchandising operations, retail operations, or data management
- Strong analytical, problem-solving, organizational, and communication skills
- Advanced proficiency in Excel and Microsoft Office Suite, including experience working with large datasets, data validation, and reporting
- Ability to manage multiple workflows and deadlines in a highly cross-functional environment
Nice To Haves
- Experience maintaining or auditing product data, item attributes, SKU setup, or merchandising systems preferred
- Familiarity with PLM, ERP, merchandising, or eCommerce platforms preferred
- Bachelor’s degree preferred or equivalent combination of education and relevant experience
Responsibilities
- Manage workflows related to Drop Ship (DS) and Made to Order (MTO) SKU setup, maintenance, launch readiness, and CGI imagery requests for the West Elm brand
- Maintain, validate, and audit large sets of product data and item attributes to ensure accuracy across merchandising, eCommerce, and operational systems
- Identify, troubleshoot, and resolve product data discrepancies, SKU setup issues, and system-related errors through detailed analysis and cross-functional collaboration
- Serve as a subject matter expert for MTO and DS SKU setup processes, item hierarchy structures, and operational workflows
- Execute and maintain product setup requirements including SKU flags, configuration attributes, pricing updates, cost changes, and launch dependencies
- Partner with merchandising, product development, content production, eCommerce, and technology teams to support successful product launches and operational readiness
- Translate technical, system, and data-related issues into actionable insights and recommendations for business-facing partners
- Perform data audits, validation exercises, and process reviews to ensure ongoing product data integrity and operational excellence
- Identify opportunities for process optimization, automation, and scalable operational improvements
- Support cross-functional projects, system enhancements, testing efforts, and process changes related to merchandising and product data systems
Benefits
- A generous discount on all WSI brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops, learning programs, and speaker series
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
