Product Operations Analyst (Temporary for 5 months)

MedAmerica•Sacramento, CA

9h•$85,170 - $106,465•Remote

About The Position

Vituity is seeking a Product Operations Analyst to join their team. This role is responsible for project managing the delivery of IT solutions for new products and large feature requests, ensuring timely and high-quality outcomes. The analyst will coordinate with cross-functional teams, manage risks, and resolve blockers. A key part of the role involves driving the work plan process, defining requirements with business stakeholders, and facilitating ideation meetings. The analyst will also be responsible for creating and maintaining project documentation, including benefits management plans and cost-benefit analyses. Additionally, they will monitor the intake process for new products and features, develop product dashboards and reports, and identify opportunities to streamline operations. The role requires analyzing existing workflows, maintaining project tracking tools, and collaborating with Agile and Waterfall teams. The analyst will provide metrics on work plan statuses and performance using KPIs.

Requirements

2+ years of Project Management experience required.
Familiarity with Agile project management tools (e.g., Jira, Azure Boards) required.
Familiarity with IT delivery processes and customer-facing project management required.
Analytical mindset with a focus on process optimization and strong problem-solving skills.
Strong ability to understand and document detailed business requirements, ensuring clear communication between business stakeholders and IT development teams.
Working knowledge of Microsoft Office software applications.
Working knowledge of the Agile Software Development Methodology.
Working knowledge of Scrum values and principles.
Skill in executing Agile principles in hybrid Waterfall/Agile environments.
Strong organizational and analytical skills.
Strong verbal and written communication skills.
High attention to detail.
Ability to meet deadlines and influence others to meet required deadlines.
Ability to diplomatically communicate with operational leaders when a request does not match the project objective.
Ability to analyze new or ambiguous information, define the issue or problem, and propose a solution.
Ability to effectively prioritize work and execute while under pressure.
Ability to respond to inquiries and complaints from clients.
Ability to manage multiple tasks in a fast-paced, team-oriented environment.
Highly self-motivated and directed, working in a remote environment.

Nice To Haves

Experience with various IT ticketing systems preferred.
Experience coordinating cross-functional teams and managing stakeholder expectations is preferred.
Knowledge of build vs. buy decision-making processes for new applications or features preferred.
Prior experience in a software development environment preferred.
Prior experience working with Agile teams preferred.

Responsibilities

Project manage the delivery of IT solutions to customers for new products and large product feature requests, ensuring on-time and high-quality outcomes.
Coordinate with cross-functional teams to align on delivery timelines, resources, and expectations.
Identify and mitigate risks, resolve blockers, and escalate issues as needed to ensure successful delivery.
Drive the work plan process to triage requests and reach out to business stakeholders to further define requirements and requests.
Facilitate the creation and maintenance of project documentation representing the business requester, including benefits management plans, project scorecards, cost-benefit analyses, and project effort estimates.
Facilitate collaborative ideation meetings with IT Leads, reviewing request details, documenting outcomes, and providing detailed hand-off information to support Enterprise Architecture review.
Create requests for Information Security Vendor Risk Assessment and Security Architecture reviews, documenting official decisions and outcomes in Change Requests.
Monitor the new product and large feature request intake process, manage requests, provide update, and communication to stakeholders regularly.
Develop and maintain product dashboards, reports, and metrics to track and communicate product performance, user feedback, and market trends.
Identify opportunities to streamline and optimize product operations processes, including request management, estimation, and delivery workflows.
Create and document product workflows, processes, and best practices, facilitating agreement discussions on new processes.
Analyze existing workflows, identify inefficiencies and bottlenecks, and propose solutions to streamline operations.
Maintain project tracking tools and plans.
Collaborate closely with other Agile and Waterfall teams.
Instill efficient principles to the team by example.
Provide metrics on work plan statuses and performance using KPIs.

Benefits

Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 plus discretionary profit-sharing contributions (eligible January following 18 months of service)
Generous paid time off starting 3-4 weeks’ annually
Student Loan Refinancing Discounts
Professional and Career Development Program
EAP and travel assistance included
Wellness program
Purpose-driven culture focused on improving the lives of our patients, communities, and employees
Monthly wellness events and programs such as yoga, HIIT classes, and more
Trainings to help support and advance your professional growth
Team building activities such as virtual scavenger hunts and holiday celebrations
Flexible work hours
Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more