Product Operations Analyst - Secure, Cloud & AI

Babble Cloud

8d • Remote

About The Position

Babble's Cyber Security function runs a portfolio of managed services that need to be documented, operated and continuously improved as a genuine product function serving the wider business. This role exists to take the repeatable operational load off the product lead — producing and maintaining service documentation, running vendor onboarding, and building the management information that shows how our services perform — while learning the processes of product operations end to end. This is a growth role. You will start by owning well-defined operational work and, over time, taking on more judgement, more ownership of process, and a real hand in shaping how the Cyber product function operates. Success will result in the product lead being freed to focus on strategy and delivery because you are running the operational engine reliably and implementing improvements.

Requirements

• 1–3 years in an IT, security or operations role, with enough grounding to pick up cyber security concepts quickly.
• Genuinely strong written English and a sharp eye for documentation — structure, accuracy, consistency and presentation.
• Confident with Microsoft 365 (Word, Excel, PowerPoint); comfortable producing professional, branded documents and building reports.
• Organised and dependable — you track things to closure, follow up proactively, and don't let work drift.
• Analytical and curious — you enjoy turning data into insight and asking why a process works the way it does.
• Self-starting and comfortable with ambiguity; happy to produce a first draft and refine it rather than wait for perfect instructions.

Nice To Haves

• Exposure to managed security services, SOC/MXDR, or working with security vendors.
• Experience with product operations, service management or a documentation-heavy role.
• Familiarity with ticketing, MI/BI or documentation tooling.

Responsibilities

• Produce branded service documentation — Service Descriptions, Service Schedules, Operational Handbooks, service pages and proposals — by working from our templates and house style.
• Keep the documentation set current: version control, track what needs updating when services change, and make sure customers and internal teams are always working from the right document.
• Draft first-pass content from source material and briefs so nothing starts from a blank page.
• Run our vendor onboarding process end to end using the onboarding checklist — working through each item against the vendor, logging findings with provenance, and flagging gaps.
• Chase open actions to closure and keep vendor records accurate and up to date.
• Build familiarity with our key security vendors and what "good" looks like in an onboarding.
• Pull together service metrics and build the reports and dashboards that show how our services are performing.
• Prepare board-facing and customer-facing packs to a high, consistent standard.
• Turn raw operational data into a clear story the business can act on.
• Support workshop and project coordination — agendas, action logs, backlog hygiene, follow-ups — including multi-party sessions with customers and vendors.
• Keep operational trackers, logs and follow-ups moving, chasing on age so nothing stalls.
• As you learn the function, identify where our processes are slow, manual or inconsistent, and propose and drive improvements.

Benefits

• Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits.
• 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service.
• 5% allowance based on basic salary, which can be allocated towards medical aid.
• UPS provided to assist with load shedding (2–4 hours of laptop power).
• Babble‑issued laptop.
• Annual company celebrations.
• Home‑working policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed