Product Marketing Manager

Assembled•San Francisco, CA

2d•$150,000 - $200,000

About The Position

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. We are looking for a Product Marketing Manager who's got storytelling skills for days and a hunger to make an impact. As a critical hire on the Marketing team (and 1 of 2 PMMs), you’ll be empowered to run when it comes to go-to-market strategy, product launches, sales enablement, persona development, competitive intel, and more. You’ll be expected to think like a GM and execute like an Olympian. This is a high-impact, high-learning role on a scrappy, creative marketing team. You'll be a go-to partner for our entire Sales, Product, and Marketing teams and have a measurable impact on the company’s strategy and trajectory. We're looking for someone resourceful, curious, and deeply AI-fluent who thrives when given real ownership early. Our next chapter of growth depends on differentiated product narratives, bulletproof sales pitches, and strong relationships. Sound like something you'd want to take on?

Requirements

2–5 years of product marketing experience at an early-stage, high-growth, or fast-paced company where you had to wear many hats
Strong writing and storytelling skills — you can distill complex, technical product capabilities into clear, compelling narratives for support & CX leaders
Advanced proficiency with AI tools — you use AI daily to build systems, accelerate research, create content, and refine messaging
Insatiable curiosity about customers and markets — you dig into "why" before building "what," and you leverage a deep understanding of the buyer journey to improve the product experience
Comfort with ambiguity — you're not easily rattled by shifting timelines or priorities
Cross-functional collaboration skills — you work fluidly across Sales, Product, Customer Success, and Marketing, and know how to earn trust with senior stakeholders
Bias toward action — you're resourceful, creative under pressure, and always find a better way to get things done

Responsibilities

Own positioning, messaging, and go-to-market strategy for our core product line
Tackle big-picture storytelling at the brand, category, and investor-facing level
Partner with the Marketing team on campaign messaging and content that converts
Architect the messaging infrastructure and sources of truth that automated systems can draw from to generate sales assets, campaigns, and enablement content at scale
Lead product launches end-to-end, coordinating across Engineering, Product, and even our founders to bring announcements to life with impact
Build and maintain a real-time competitive intelligence system, using AI tools to monitor and synthesize market signals continuously
Design sales enablement frameworks — pitch decks, one-pagers, battlecards, demo scripts — that reps can use and AI systems can adapt on demand

Benefits

Generous medical, dental, and vision benefits
Flexible time off
Monthly credits to spend on each: wellness, Assembled customers, commuting, and AI tools
Paid parental leave
A meal plan to support our in-office working model: catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment

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