Product Marketing Manager - Consumer M365 Copilot

Microsoft•Redmond, WA

About The Position

As Copilot becomes a primary entry point for hundreds of millions of everyday users—across both work and personal contexts—how Microsoft earns and keeps consumer trust is not just a brand imperative, it's a growth lever. Trust in data practices, privacy commitments, and responsible AI principles directly impacts adoption, retention, and willingness to go deeper with the product. The Microsoft 365 Consumer Marketing team is hiring a Product Marketing Manager - Consumer M365 Copilot to own the trust narrative for Consumer Copilot. In this role, you'll ensure users feel confident that their data stays private, that safety protections (like those designed for teens) are meaningful and visible, and that Microsoft's responsible AI commitments translate into clear, credible messaging that resonates with real people.

Requirements

Master's Degree in Marketing, Computer Science, Business or related field AND 1+ year(s) experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 2+ years experience in business OR equivalent experience.

Nice To Haves

Master's Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor's Degree in in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience.

Responsibilities

Define and own the consumer trust narrative for Copilot — crafting how Microsoft communicates data practices, privacy protections, and responsible AI commitments to everyday users in clear, credible, human language.
Lead Product Marketing Manager strategy for parental controls and family safety features, partnering with product, engineering, and policy teams to shape positioning, messaging, and go-to-market plans that resonate with both parents and teens.
Develop messaging frameworks for high-sensitivity scenarios — particularly where work and personal contexts intersect (e.g., dual-identity consumer account + enterprise account experiences) — proactively addressing user concerns about how their data is used across contexts.
Use research and data to find and close trust gaps — leveraging customer research, product telemetry, and sentiment signals to track user perception of safety and privacy, and to influence product investments that strengthen confidence.
Build and maintain a living trust and safety knowledge base — spanning competitive trust messaging and customer pain points around data and privacy — and turn it into actionable inputs for product planning, storytelling, and launch readiness.