The Product Manager is responsible for driving innovation and continuous improvement within the client's B2C/B2B channels. Reporting to the Senior Product Manager, the Product Manager will lead the execution of a roadmap of features and experiences that exceed customer expectations and meet business objectives. You're a collaborator who can work closely among developers, UX designers, marketers, analytics teams and operations leaders. You'll be the subject matter expert for some of Client's key digital customer channels and you'll be recognized as a fierce advocate for putting the customer at the center of everything we do. In this role you will: Understand and evangelize the vision, strategic priorities and goals of the organization, translating them into a roadmap of features and enhancements that provide remarkable customer experiences. Contribute to successful, continuous and on time delivery of product roadmaps, by identifying risks and developing and recommending mitigation strategies. Lead the backlog prioritization of initiatives, aligning experiences across channels and touchpoints to ensure the best business results. Perform data analysis on key product metrics to quickly understand customer interaction and areas of opportunity. Troubleshoot and research issues related to changing trends, behaviors, or performance to identify what is impacting the business and determine how to address. Establish and nurture relationships with key stakeholders and other influencers who contribute to the definition and ongoing support of B2C/B2B strategies through stewardship, influence, motivation and change leadership. Lead the high-level prioritization of initiatives, aligning experiences across channels and touchpoints to ensure the best business results. Prepare product documents and provide stakeholders with the necessary product knowledge and technical expertise. Participate in the planning of the future direction of B2C/B2B channels and features by combining customer needs and insights with quantifiable business cases to establish program roadmaps and strategies that are built on consensus and buy-in from senior leadership and key stakeholders. Identify optimization opportunities for continuous product improvement. Influence and nurture a team of indirect team members charged with implementing the product roadmap. Perform other duties as assigned. Confirm with all corporate policies and procedures.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees