Sr. Product Manager - Core Services Platform

Docusign • Seattle, WA

18h • Hybrid

About The Position

This role is a critical intersection of technical architecture, business strategy, and go-to-market enablement. As the Senior Product Manager for Docusign Core Services Platforms, you will be the single owner responsible for defining the system strategy that supports Docusign’s largest enterprise customers. Your success will be measured by your ability to translate deeply technical, multi-system impact into tangible business outcomes and ensure our most strategic initiatives launch efficiently. You bring deep technical acumen and thrive owning products built on highly complex, distributed platforms, where success depends on understanding system architecture, data models, and failure modes as well as customer and business requirements. You are comfortable reading technical design docs, APIs, logs, and schemas; collaborating closely with architects and engineers to shape resilient, scalable solutions; and asking the right probing questions to uncover upstream and downstream impacts of a change. You can translate intricate, multi-system behavior into clear requirements and tradeoffs, make sound decisions for customer and business in the face of ambiguity, and proactively identify risks, edge cases, and technical debt in large, business critical platforms.
This position is an individual contributor role reporting to the Lead Product Manager .

Requirements

• Bachelor’s Degree in a technology-related area of study (e.g., CS, EE, IT, Systems, MIS)
• 6+ years of directly relevant experience in product management for SaaS products and services with a Master’s degree OR 8+ years with a Bachelor’s degree
• Experience with distributed systems and microservices architecture that enables product at high enterprise scale
• Experience building and gaining consensus on comprehensive business cases for new product capabilities and innovations
• Experience delivering products using iterative or Agile methodologies

Nice To Haves

• Master’s degree in Computer Science, a closely related advanced degree (M.S., M.Eng, M.IT.), or Master of Business Administration
• Strong Growth Mindset: A consistent passion for continuous learning and a willingness to operate in a dynamic, fast-paced environment where priorities can shift
• Sense of Ownership: You are self-directed, manage a complex workload with autonomy, and demonstrate a consistent track record of seeing projects through to launch, adoption, and ongoing health
• Exceptional executive presence and dynamic communication skills (verbal and written), with the agility to shift seamlessly between strategic vision and technical detail based on the audience
• Demonstrated Systems Thinking: Proven ability to anticipate downstream impact, connect seemingly disparate technical components, and prioritize investments based on total system benefit
• Proven ability to build lasting, cross-functional partnerships with both internal (Engineering, UX, Sales, etc.) and external groups

Responsibilities

• Act as the internal owner and advocate for the core platform layer, connecting technical investment to customer value
• Lead the Strategy and Roadmap for delivering Docusign Core Services initiatives, serving as the connective tissue between platform strategy and customer experience
• Profile systematically high-value, innovative business use cases while skillfully navigating the complexity of highly technical, distributed systems (e.g., microservices architecture)
• Drive the vision and requirements for complex, multi-system platform changes, translating these into clear, developer-ready functional specifications and a delightful customer experience
• Champion launch efficiency for new features and pricing packages, proactively identifying and clearing technical debt and communication blockers
• Define and operationalize the success metrics (KPIs) for platform performance and customer-facing usage features in collaboration with Data Science, using telemetry to guide continuous testing and experimentation
• Develop a deep understanding of key customer personas, struggles, and Jobs to be Done by leveraging primary and secondary research across the customer lifecycle
• Facilitate requirements definition across teams to create detailed epics, user stories, and acceptance criteria, while rigorously identifying dependencies and relative priority with other product managers
• Ensure seamless collaboration with Program Management, Design, and Engineering to guarantee products ship on time and to quality standards
• Drive successful go-to-market and adoption by collaborating cross-functionally with Marketing, Pricing, Sales, Support, Legal, Security, and other internal partners

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior