Sr Product Manager - CRM

TEKsystems•Irving, TX

5d•$50 - $70•Onsite

About The Position

This client is seeking a high level Product Manager to lead the strategy, roadmap, and delivery of customer engagement capabilities across our CRM ecosystem. This individual will play a critical role in shaping how millions of customers interact with the 7-Eleven brand through personalized, data-driven experiences across digital channels. This is a true Product Management role. We are looking for someone who has successfully owned customer-facing products, driven roadmap decisions, partnered closely with engineering teams, and delivered measurable improvements in customer engagement within a large-scale B2C environment. This is not a CRM administrator, marketing operations, Salesforce configuration, or project management position.

Requirements

CRM
B2C
Retail CRM strategy
technical understanding
Strong product management fundamentals.
Deep B2C customer engagement experience.
Ability to communicate effectively across executive, business, and technical audiences.
Comfort operating at both strategic and execution levels.
Passion for creating exceptional customer experiences through data-driven product decisions.

Nice To Haves

Ideal Candidate Profile: The ideal candidate is a hands-on Product Manager who can balance customer needs, business objectives, and technical considerations. They understand how to build roadmap strategies that elevate customer engagement while partnering closely with engineering teams to deliver scalable solutions.

Responsibilities

Own and execute the CRM product strategy and multi-year roadmap aligned to business objectives and customer engagement goals.
Define, prioritize, and deliver product features that improve customer acquisition, retention, loyalty, and engagement.
Partner with business, marketing, analytics, engineering, and UX teams to identify opportunities and deliver customer-centric solutions.
Translate business needs into product requirements, user stories, acceptance criteria, and release plans.
Lead discovery efforts including customer research, stakeholder interviews, and data analysis to identify product opportunities.
Analyze customer engagement metrics and campaign performance to drive product decisions and optimization strategies.
Evaluate current CRM capabilities, identify platform inefficiencies, and develop scalable enterprise solutions.
Manage end-to-end product delivery from concept through launch and post-launch optimization.
Present recommendations, roadmaps, business cases, and product performance updates to leadership.
Drive operational excellence through effective backlog management, documentation, release planning, and cross-functional coordination.