Product Manager, Sandboxx Letters

Sandboxx•Middleburg, VA

2d•Hybrid

About The Position

Sandboxx is the leading platform dedicated to finding and building technology solutions throughout a service member’s military life cycle. We’re looking for people with drive and initiative who are excited about building great technology and creating meaningful experiences for service members and their families. Come help us build meaningful solutions for the military community. Sandboxx exists to help service members and their families stay connected during military life. We build tools and media for moments that can feel isolating, emotional, and life-changing, and we do it with care for the people on both sides of that connection. Each year, Sandboxx reaches millions of service members, veterans, and military families through letters, newsletters, community programs, and digital media products. Sandboxx Letters is at the heart of that experience, helping families and friends turn digital messages into physical letters delivered to recruits during military training. The Product Manager for Sandboxx Letters will own the continued growth and evolution of one of Sandboxx’s most established and important products. This is not a role where you are starting with a blank page. Letters is a proven product with real customers, established workflows, operational complexity, and years of history. Your job is to understand what already works, identify where it can be better, and determine where the product should go next. You will own the product from customer insights through execution, working closely with Engineering, Design, Marketing, Customer Happiness, Operations, Finance, and Fulfillment to improve the customer experience while driving meaningful business outcomes. You will be expected to understand how people use Letters, where friction exists, what drives conversion and repeat usage, and where new opportunities exist. You will turn those insights into clear priorities, requirements, experiments, and product decisions. This role requires curiosity, judgment, analytical thinking, and ownership. You should be comfortable moving between customer problems, product data, technical conversations, operational realities, and business priorities without losing sight of the person using the product. We have a strong preference for in-person collaboration at our Middleburg, VA headquarters. However, we are open to considering remote candidates for the right fit, based on experience, capabilities, and alignment with the role's needs. Why We’re Hiring For This Role Now Sandboxx Letters is a mature, proven product with an opportunity for its next stage of growth. As Sandboxx continues to expand its reach across the military life cycle, we need a dedicated product owner focused on improving Letters: enhancing the customer experience, increasing engagement and usage, identifying new opportunities, and ensuring the product continues to evolve with the needs of military families. This role exists to bring focused ownership, product discipline, and customer insight to that work.

Requirements

3+ years of product management experience, ideally in a high-growth startup, technology company, or consumer product environment
Proven experience owning products through the full product development lifecycle
Experience working closely with Engineering, Design, Marketing, and operational teams
Strong analytical skills and comfort using data to identify problems, evaluate opportunities, and make decisions
Experience defining product OKRs and measuring product performance
Strong understanding of customer discovery, product requirements, prioritization, experimentation, and iteration
Ability to translate customer and business problems into clear product requirements
Strong written and verbal communication skills
Ability to influence and create alignment across teams without relying on formal authority
Strong organizational skills and comfort managing multiple priorities and dependencies
Working knowledge of Agile product development practices
A high level of ownership and accountability for outcomes, not just delivery
Curiosity about customer behavior and a willingness to challenge assumptions
Willingness to work in person from our Middleburg, Virginia headquarters is strongly preferred; remote candidates may be considered for the right fit

Nice To Haves

Managed a consumer-facing mobile or web product
Experience growing or improving an established product rather than only launching products from zero
Worked in a startup or high-growth technology environment
Experience with e-commerce, transactional, subscription, marketplace, or digital-to-physical products
Comfortable working closely with engineering teams and understanding technical constraints
Experience with product analytics, experimentation, user research, and customer feedback tools
Experience improving conversion, engagement, retention, or repeat usage
Understand how operational systems can affect the customer experience
Comfortable balancing near-term optimization with longer-term product strategy
Enjoy working cross-functionally and taking ownership through execution
Care deeply about building products that have a meaningful impact on the people who use them
Experience with product analytics and experimentation platforms
Experience conducting or partnering on customer research and usability testing
Strong understanding of product discovery and modern product development practices
Experience in defining and monitoring product KPIs
Experience with e-commerce, payments, subscriptions, or other transactional consumer products
Experience working with operational or fulfillment-dependent products
Familiarity with Agile and Scrum methodologies
Experience working in a startup or rapidly evolving product environment
Strong presentation and stakeholder communication skills
Experience with digital-to-physical products or fulfillment workflows
Experience building products for military members, veterans, or military families
Familiarity with the military recruit and basic training journey
Experience working on products where emotional connection and trust are important parts of the customer experience
Experience improving a mature product with an established customer base
Experience identifying new revenue or product expansion opportunities within an existing product
A genuine connection to or interest in the military community

Responsibilities

Own the product strategy, roadmap, and ongoing evolution of Sandboxx Letters
Develop a deep understanding of Letters customers, their behaviors, needs, pain points, and motivations
Use product data, customer feedback, research, and business performance to identify opportunities and prioritize work
Define product requirements, success criteria, and KPIs for new features, improvements, and experiments
Work closely with Engineering and Design throughout discovery, development, testing, launch, and iteration
Drive product and business planning across Engineering, Marketing, Customer Happiness, Finance, Operations, and Fulfillment
Prioritize product opportunities based on customer impact, business value, technical complexity, and operational realities
Evaluate opportunities to improve acquisition, conversion, engagement, retention, and repeat usage
Analyze market trends, customer behavior, competitive products, and potential partnerships
Build clear business cases for product investments and make thoughtful build, buy, or partner recommendations
Develop and maintain product timelines, priorities, and cross-functional dependencies
Ensure teams understand what we are building, why it matters, and how success will be measured
Partner with Marketing and other teams on go-to-market strategies for product launches and improvements
Monitor product performance after launch and use results to determine what happens next
Identify opportunities to simplify the Letters experience and remove unnecessary customer friction
Communicate product decisions, priorities, tradeoffs, and results clearly across the organization