Channel Marketing - Offers Transformation, Product - Vice President

JPMorgan Chase & Co.•Plano, TX

About The Position

As a Product Manager within the Consumer Bank – Connected Marketing team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Demonstrated experience partnering with and supporting multiple lines of business
Proven ability to fully own and account for a substantial book of work with autonomy
Superior expertise in improving product metrics, scaling existing products to further meet the needs of a growing customer base, and continuously evaluating new opportunities to drive innovation
Proven experience owning customer-facing experiences that drive engagement and retention
Proven ability to engage and partner with other Product and Technology teams to deliver roadmap priorities
Strong analytical and problem-solving skills, including the ability to define, measure, and optimize key performance indicators
Strong communication and stakeholder management skills, with the ability to influence decisions across cross-functional teams
Ability to use data, customer insights, and performance metrics to inform decisions and continuously improve product outcomes

Nice To Haves

Experience in leading highly visible, strategically critical initiatives under tight deadlines
Demonstrated prior experience working in a highly matrixed, complex organization
Executive presence and proven excellence in effectively communicating product value to stakeholders and senior leaders
Experience influencing without direct authority and driving alignment across diverse stakeholder groups
Demonstrated ability to support successful product launches through coordinated planning, testing, and post-launch monitoring
Familiarity with delivering products that prioritize scalability, resiliency, and stability in highly regulated environments
Strong ability to translate customer insights and market trends into actionable product strategies and roadmap enhancements

Responsibilities

Owns and leads the modernization and transformation of critical customer experiences
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Manages product releases and fully accountable for all testing pre and post deployment
Own production monitoring and actively triaging issues with technology partners
Own the Product planning process and travel to meet with partners and stakeholders
Acts as the voice of the customer by synthesizing feedback and translating insights into clear product priorities and outcomes
Partners with cross-functional teams (e.g., engineering, design, analytics, and operations) to deliver scalable, resilient, and high-quality product solutions
Leads end-to-end product life cycle execution from ideation through launch, incorporating client feedback to continuously improve product performance