Product Manager Claims

GEICO • Washington, DC

24d

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. At GEICO, we offer a rewarding career where your ambitions meet endless possibilities. Every day, we honor our iconic brand by delivering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed expectations and make a meaningful impact through our shared purpose. When you join GEICO, we want you to feel valued, supported, and proud to be part of our team. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Job Description: We are searching for an accomplished and strategic Product Manager or Senior Product Manager to work with our claims technical team and our telecommunications team to transform and enrich our claims phone systems. The ideal candidate would have experience in working with advanced contact centers and claims platforms. In this role, you will partner with engineering, data science, claims, telecom and our partner vendors to more deeply integrate and transform the way our customers interact with us. We expect this role to bridge the gap between our operational users and our technical partners, to write effective and accurate requirements and create a vision for the future of communication.

Requirements

• Bachelor’s degree
• Minimum 5 years of experience in Product Management, with a strong track record in developing and scaling solutions for business problems
• Demonstrated success in building consumer-facing web and mobile applications, with a customer-centric and ownership mindset
• Experience managing the product lifecycle from ideation through delivery and scaling
• Expertise in using quantitative and qualitative data to inform product decisions and drive innovation
• Exceptional communication and influencing skills, with comfort engaging senior business and technology stakeholders

Nice To Haves

• MBA or equivalent experience
• Extensive experience in architecting and launching contact center migrations or contact center optimization
• Claims Experience as an adjuster or in the product space
• Proven ability to lead large-scale, cross-functional initiatives

Responsibilities

• Lead cross-functional teams to design, develop, and launch telecommunication applications and solutions.
• Translate strategic business objectives into actionable product requirements and roadmaps.
• Identify and champion opportunities to implement intelligent automation, AI and workflow optimization.
• Establish and monitor key success metrics, such as handling time, call rates, call types, task completion rates.
• Collaborate closely with engineering and machine learning teams to refine requirements to drive business outcomes.

Benefits

• We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level