Associate Product Manager, Claims Processes
About The Position
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven’s product team is growing quickly to accelerate our mission of driving better health outcomes for our members through a human-centered product experience. As Associate Product Manager for Claims Processes, you will deeply understand business, client and member needs and design innovative solutions that create ongoing value and drive meaningful retention. You will support the strategy, execution, and continuous improvement of Maven’s claims and reimbursement processes, helping ensure accurate, timely, and scalable experiences for members, providers, and operations teams. You’ll partner closely with Product, Engineering, Operations, Finance, and external partners to streamline workflows, reduce manual effort, and improve reliability across claims intake, adjudication, and payment. In this role, you’ll help translate complex operational and regulatory requirements into clear product requirements, support experimentation and iteration, and contribute to building a more efficient, trusted claims platform as Maven scales.
Requirements
- 1–3+ years of Product Management experience or equivalent experience in healthcare, operations, consulting, or technology; exposure to claims workflows, eligibility, payer data, or health data integrations preferred
- Foundational understanding of the healthcare ecosystem and health consumer mindset, with interest in translating complex claims and backend processes into clear, reliable internal and member-facing experiences
- Demonstrated ability to support product development from discovery through launch, including writing requirements, supporting experimentation, and iterating based on data and feedback
- Strong analytical skills and product judgment, with the ability to use data, user insights, and operational context to inform decisions and measure impact
- Experience working cross-functionally with engineering, data, design, and operations partners in a collaborative, fast-paced environment, with a willingness to learn and grow into increased ownership
Responsibilities
- Identity key product opportunities and act as the primary driver for vision, strategy, and investment for content & community, in alignment with the broader organization and company goals
- Lead, support, and partner with your pod and cross-functional partners to build a best-in-class experience for Maven members
- Define, track, and deliver on core product success measures, pod KPIs, and hypotheses to support company OKRs
- Use data and insights, including product analytics, market research, user research, and business needs, to inform product work and prioritization
- Drive experimentation plans and new learnings across 0-1 and .1-1 spaces, like support groups, forums, homepage, and content discovery & interaction
- Build for the long term - design and deliver features and systems that scale to support our business’ growth
- Become an expert in the members’ experiences, becoming a champion of their needs and journey within the experience, driving member engagement and qualitative outcomes throughout a member’s journey
- Mentor and support broader product team and improve on product best practices at Maven
Benefits
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
