L4 Product Manager - Stream+ & Entertainment

TELUS•Vancouver, BC

About The Position

Join TELUS's innovative TV & Entertainment team, where we're revolutionizing how Canadians experience home entertainment and streaming. We own the end-to-end customer experience and product strategy for Optik TV, Stream+, and our next-generation entertainment platforms, at TELUS. As part of our dynamic product management ecosystem, you'll work alongside talented professionals who are passionate about shaping the future of television & entertainment services in Canada. We're seeking a strategic, customer-focused L4 Product Manager to drive the vision and execution of our Stream+ product roadmap, creating a streaming-first proposition that delivers remarkable experiences for Canadians. In this role, you'll balance strategic vision with hands-on execution, managing complex partner relationships while championing customer-centric innovation across integrated devices and platforms.

Requirements

Product Vision & Roadmap
Customer-Centric Product Development
OTT Partner Management
Technical Integration Leadership
Data & Analytics
Integrated Multi-Platform Experience
Market & Competitive Analysis
Cross-Functional Collaboration

Responsibilities

Shape and execute the Stream+ product roadmap that defines our streaming-first strategy, creating a compelling value proposition that connects Canadian viewers to world-class entertainment
Design and bring to life seamless, intuitive experiences across TELUS devices and platforms, making entertainment discovery and consumption effortless for our customers
Lead LBGUPS (Learn, Buy, Get, Use, Pay, Support) customer lifecycle initiatives, identifying friction points and streamlining the overall customer experience
Build and nurture strategic partnerships with major Over-The-Top (OTT) streaming providers, managing technical integration requirements, performance optimization and driving compliance with partner and TELUS objectives
Develop and communicate a compelling product vision for Stream+ that balances streaming innovation, integrated device experiences, and TELUS business objectives. Create and maintain a prioritized roadmap informed by customer research, market trends, and technical feasibility
Lead cross-functional teams in defining requirements, designing features, and delivering high-quality experiences. Leverage customer research and data analytics to validate hypotheses and drive continuous improvement
Serve as the primary liaison to major OTT partners (Netflix, Disney, Amazon, etc.), managing technical requirements, API integration requests, performance metrics, and compliance.
Partner with engineering and architecture teams to define technical roadmaps for OTT integrations, identify and resolve technical blockers, optimize performance, and ensure partner platform requirements are met
Define KPIs and metrics that measure product health, customer satisfaction, and business impact. Build dashboards, conduct analysis, and translate insights into actionable product decisions
Partner with development teams to create a seamless, frictionless content discovery & viewing experience for Stream+ customers across TELUS hardware, mobile devices, web platforms, and third-party devices (Roku, Apple TV, etc.), working closely with internal teams and external partners
Monitor competitive dynamics, emerging technologies, and industry trends. Share insights with leadership and translate market opportunities into product strategy
Work with Product Marketing, Operations, Finance, Legal, and Customer Experience teams to ensure smooth product launches, go-to-market execution, and ongoing optimization