Client Central - Product Manager, Vice President

JPMorgan Chase & Co.•Columbus, OH

22h

About The Position

As a Product Manager within the Branch Network – Client Central team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you act as the voice of the customer and develop profitable products that provide customer value. You guide successful launches, gather crucial feedback, and ensure top-tier client experiences, partnering closely with cross-functional teams while maintaining a strong commitment to scalability, resiliency, and stability.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Demonstrated ability to translate customer needs and research findings into a prioritized roadmap and well-managed backlog
Strong analytical and problem-solving skills, with the ability to define, measure, and manage product success metrics (e.g., cost, functionality, risk posture, reliability)
Effective communication and stakeholder management skills, with the ability to align cross-functional partners to deliver against product strategy and vision
Ability to drive product decisions using data, customer feedback, and lifecycle learnings to improve outcomes and client experiences

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Experience influencing without direct authority and building alignment across multiple stakeholders and teams
Demonstrated ability to support high-quality product launches through coordinated planning, readiness, and post-launch feedback collection
Familiarity with operating models that emphasize scalability, resiliency, and stability as core product outcomes
Strong track record of applying customer insights and metrics to continuously refine product strategy, roadmap, and experience

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Acts as the voice of the customer by synthesizing feedback and translating insights into clear product priorities and outcomes
Partners with cross-functional teams (e.g., engineering, design, data, and go-to-market) to deliver high-quality products with strong scalability, resiliency, and stability
Leads end-to-end product life cycle activities from concept through launch, incorporating feedback loops to continuously improve the client experience
Defines and communicates requirements and acceptance criteria to support delivery against the roadmap and overall value proposition