Product Manager - Telephony (Contract)

10Pearls - United States • Tysons, VA

6d • Onsite

About The Position

10Pearls is seeking a Product Manager for Telephony on a contract basis. This role involves serving as the primary advocate for the product's customers, defining and driving product strategy for telephony and contact center capabilities, and partnering with engineering teams. The ideal candidate will have a solid understanding of product management fundamentals and experience with AWS Connect and telephony/call center systems.

Requirements

• Solid grounding in product management fundamentals — backlog management, roadmap development, OKR/KPI ownership, and stakeholder communication.
• Understanding of AWS Connect and telephony/call center systems.
• Executive presence — able to communicate confidently and credibly with senior leadership and represent the product externally.

Nice To Haves

• Prior experience as a product manager for a contact center, telephony, or customer service platform.
• Experience partnering with engineering teams on AWS-based telephony solutions.

Responsibilities

• Serve as the primary advocate for your product's customers, combining Voice of the Business with Voice of the Customer to shape product decisions.
• Own OKRs and KPI tracking for your product area, and use them to measure and communicate progress and value delivered.
• Manage and prioritize the product backlog, ensuring it reflects business priorities and customer needs.
• Run discovery sessions to surface customer pain points, validate ideas, and inform roadmap decisions.
• Drive the roadmap alongside delivery teams, balancing business priorities, technical feasibility, and customer impact.
• Communicate product strategy, priorities, and status clearly to stakeholders across the organization, including senior leadership.
• Define and drive product strategy for telephony and contact center capabilities, with a working understanding of AWS Connect and related telephony systems.
• Partner directly with engineering teams building on AWS Connect to translate business and customer needs into technical requirements.
• Evaluate and prioritize telephony/call center system needs (e.g., routing, IVR, contact flows) in the context of the broader product roadmap.

Benefits

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
• Employer-funded health reimbursement account (HRA) for the high-deductible health plan option
• Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
• Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
• Employer-paid short-term, long-term, life, and AD&D insurance
• Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
• Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed