Product Manager (Technical)

Generac Power Systems • Toronto, ON

53d • Hybrid

About The Position

Hi, we are ecobee. ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution. In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment. Why we love to do what we do: We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it. Join our extraordinary team. We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team. Who’ll You Be Joining: We’re looking for a Product Manager (Technical) to join our Digital team comprised of product managers, UX designers, copywriters, content managers, and software engineers. As Product Manager (Technical) on the Digital team, you will report to the Manager of Product Management, Digital, and deliver best-in-class web products that support the customer care and support experience at ecobee. Working closely with Admin Portal, Dotcom, Customer Support, Common Platform, and internal product teams, you will be responsible for delivering business-critical tools and experiences that effortlessly guide customers to a quick product support resolution. Whether it’s helping customers navigate the ecobee Help Centre or connecting them with an agent from our Customer Support team, our goal is to make the support experience a memorable one for all the right reasons. This role will be responsible for the customer facing ecobee support journey, an internal facing SaaS product that customer support representatives interact with daily, and an internal developer API product that integrates all products within the ecobee portfolio. This role follows a hybrid schedule, with in-office work required on Wednesdays and Thursdays to support collaboration; and flexibility to work remotely for the remainder of the week. How You’ll Make an Impact: As a Product Manager with a customer-first mindset, you will enhance the support experience for both customers and agents by improving the Admin Portal and digital support on ecobee.com. You’ll build capabilities that empower support teams and influence customer trust and purchase decisions. Working cross-functionally, you’ll define and execute a roadmap to elevate support experiences. You bring a strong focus on user experience, deep understanding of support tools, and the ability to collaborate with developers to deliver high-quality products.

Requirements

• Partner with product and web development teams to deliver seamless, user-focused experiences.
• Act as a Product Owner in an agile environment, leading backlog prioritization and delivery.
• Build and scale complex internal platforms and tooling to support customer and agent experiences.
• Collaborate with diverse stakeholders, managing timelines and aligning on shared outcomes.
• Work closely with developers on API integrations, with a solid understanding of web best practices and distributed systems.
• Translate technical concepts into clear insights for business stakeholders and guide solution design discussions.
• Use data-driven insights to shape digital strategies, while fostering team culture

Nice To Haves

• experience in Smart Home or Clean Energy is a plus.

Responsibilities

• Create seamless and engaging end-to-end customer support experiences working with the Customer Support team and other cross-functional teams, leveraging data to make outcome-driven decisions, and using UI/UX design patterns and heuristics.
• Develop the digital strategy and approach to various product launches that enable ecobee customer care experiences.
• Develop short-term and long-term product roadmaps for the Digital team centred around ecobee customer care in collaboration with Customer Support and partnering product teams.
• Build and maintain trust with digital engineering team to foster an exceptional working relationship.
• Prioritize product backlog, maintain well-defined user stories, and plan out sprints with the development team.
• Use agile product management methods/scrum to facilitate, daily stand-ups, backlog refinement, Kanban briefing, and retrospectives.
• Manage the release schedule and launch timelines across digital and partner-led initiatives.
• Establish and maintain quality, performance, and efficiency metrics for customer care products.

Benefits

• This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, paid Holidays (10 for Ontario, 11 for British Columbia) and RRSP retirement benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed