Product Manager, Specialist

The Vanguard Group•Dallas, PA

23d•Hybrid

About The Position

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Requirements

Demonstrated experience owning digital products or platforms in a complex enterprise environment.
Strong background in process optimization, workflow automation, or internal platforms.
Proven ability to work effectively with engineering teams, UX, and business stakeholders.
Comfortable making decisions with incomplete information and adjusting as new insights emerge.
Strong communication, prioritization, and systems‑thinking skills.
Undergraduate degree or equivalent combination of training and experience required.
Minimum of five years related work experience.
Possess a deep understanding of digital product(s), workflow tools (such as Appian) & process automation technologies required.

Nice To Haves

Graduate degree preferred.
Two years of leading large cross-functional teams on major organizational projects preferred.

Responsibilities

Product Strategy & Vision Owns and evolves the product vision and roadmap for internal process‑enablement platforms, aligning near‑term delivery with longer‑term strategic outcomes.
Partners with business leaders to identify, frame, and prioritize problems worth solving, with a focus on reducing manual work, operational risk, and client friction.
Ensures product decisions are grounded in user needs, business value, and feasibility, not just delivery demand.
Backlog & Delivery Ownership Serves as the single point of accountability for the product backlog across one or more development teams.
Translates business needs into clear epics, features, and user stories, with well‑defined acceptance criteria.
Balances competing priorities across run, grow, and transform work, making explicit trade‑offs when capacity is constrained.
Partners closely with delivery leads and engineers to ensure predictable, high‑quality delivery.
Stakeholder Partnership Acts as a trusted product partner to stakeholders across operations, technology, risk, and client experience.
Facilitates alignment across teams with differing incentives, surfacing dependencies and risks early.
Communicates product direction, progress, and decisions clearly to both technical and non‑technical audiences.
Outcomes, Metrics & Product Health Defines and tracks outcome‑based metrics (e.g., cycle time reduction, adoption, risk reduction, crew effort saved).
Monitors product health, including usability, performance, and operational stability.
Uses data and feedback to inform prioritization and continuous improvement.
Leadership & Role Modeling Operates independently with minimal direction, navigating ambiguity with confidence.
Coaches and mentors more junior product owners or partners through strong product practices.
Elevates issues appropriately and influences beyond direct authority.
Models enterprise product behaviors and contributes to broader product‑management maturity.
Scope & Complexity Owns multiple workflows or applications that support critical internal processes.
Operates in a high‑dependency environment involving multiple business areas and technology teams.
Manages competing priorities across short‑term delivery needs and longer‑term platform evolution.