Product Manager - Search Experience
About The Position
Rover is hiring a Product Manager to focus on the Search Experience. This role will be instrumental in giving pet parents the experience and tools they need to find the best-matched care provider. This is an exciting opportunity to drive significant impact on a core customer experience. This role requires a balance of deep customer empathy, analytical acumen, and technical fluency to craft intuitive, high-performing search experiences that deliver tangible improvements for our owners and sitters. You will be responsible for understanding how care providers are deemed the "best match" according to our predictive models, working closely with UX and Data Science to unravel these insights and translate them into user-friendly explanations. You will explore with the team how we might leverage new technologies to streamline the decision-making process for pet parents, and personalize search results. You will also work on improving the overall design and functionality of the experience, enabling searchers to succeed in their customer journey. The ideal candidate will be familiar with the challenges of operating a two-sided marketplace and will have experience building features related to search, such as personalization, recommendations, and information retrieval.
Requirements
- 3+ years of professional product management experience, preferably in search, discovery, or content ranking systems.
- Experience building features related to search and e-commerce, such as personalization, recommendations, and digital shopping experiences.
- Experience partnering with UX teams to build great online experiences for users.
- Deep customer empathy and experience applying user research and behavioral data to guide decisions.
- Proven success delivering complex, data-intensive products with measurable customer impact.
- Strong proficiency in data analysis, experimentation, and KPI tracking (SQL, dashboards, A/B testing frameworks).
- Experience with product experimentation frameworks.
- Effective communication with collaborators and stakeholders across teams.
- A bias for action, comfort with ambiguity, and strong sense of ownership.
- Proficiency with AI applications in your own workflows and a desire to leverage new technologies to solve customer problems with ease and efficiency.
Nice To Haves
- Familiarity with the challenges of operating a two-sided marketplace.
- Familiarity with the complex dynamics at work in consumer marketplaces.
Responsibilities
- Understanding how care providers are deemed the "best match" according to our predictive models.
- Working closely with UX and Data Science to unravel these insights and translate them into user-friendly explanations.
- Exploring how new technologies can be leveraged to streamline the decision-making process for pet parents and personalize search results.
- Improving the overall design and functionality of the search experience.
- Enabling searchers to succeed in their customer journey.
Benefits
- Competitive compensation
- 401k match
- Long-term incentive plan with a company performance-based cash payout
- Flexible PTO
- Competitive benefits package, including medical, dental, and vision insurance
- Commuter benefits
- Bring your dog to work (and unlimited puppy time)
- Pet benefits, including $1000 toward adopting your first dog or cat
- Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
- Free catered lunches monthly
- Regular team activities performed in-person and virtually
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
