Product Manager - Salesforce

Early Warning® • Chicago, IL

1d • $106,000 - $156,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers. The role will build, align, and motivate a cross functional team to develop a common understanding of the customers’ pain points and the passion to solve issues and develop innovative solutions that delight customers.

Requirements

• Education and/or experience typically obtained through completion of a bachelors degree
• Typically 5 or more years of related work experience OR post-secondary degree and at least 3 years of related work experience
• Demonstrated experience in design thinking and agile development process and methodology
• Demonstrated leadership experience and cross functional collaboration experience
• Proven experience in managing in a cross functional environment to achieve common goals
• Demonstrated experience in obtaining business case buy-in across a diverse organization
• Excellent listening and execution skills
• Background and drug screen
• In-depth understanding of the core Salesforce data model, object relationships (standard and custom), basic automation, permissions modeling, and platform extensibility
• Demonstrated experience with multi-cloud environments, AppExchange solutions, APIs and integrations, and managed packages
• Proven track record of successfully working with Salesforce Admins, Developers and Architects

Nice To Haves

• Master’s degree
• Certifications in design thinking and/or agile.
• Prior experience working in payments, financial services or similar regulated industry

Responsibilities

• Visionary and Strategist: Builds the right cross-functional team to obtain a common understanding of customer pain points; empathy and excitement for solving customer issues. Articulates product strategy and vision across the enterprise.
• Customer Passion and Advocacy: Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire.
• Creative Problem Solver: Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment. Uses insights about the market and industry to drive development of value-added solutions for customers.
• Commitment to Risk Management: Oversee the integration of strong risk and security controls. Ensure compliance to laws and regulations.
• Technical Understandings: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level