Product Manager - Sales and Support Tech with Generative AI / Agentic AI experience.

American IT Systems • San Jose, CA

5d • Hybrid

About The Position

We are seeking a dynamic and experienced Product Manager to join our team, focusing on the Sales and Support technology domain. The ideal candidate will have a strong background in product management, with a specific emphasis and track record on leveraging Generative AI to enhance customer experience and drive business growth.

Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• Minimum of 7 years of product management experience, with a focus on Sales and Support technologies.
• Proven track record of successfully launching and managing products.
• Strong understanding and track record of implementing Generative AI / Agentic AI technologies and their applications in the Sales and Support domain.
• Experience with AI/ML frameworks and tools is highly desirable.
• Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly desirable.
• Familiarity with integrating these platforms into enterprise-scale CRM and support systems is a strong advantage.
• Demonstrated success in leveraging these technologies to design scalable, intelligent solutions that enhance user productivity, automate workflows, and drive measurable business outcomes will set you apart.
• Excellent analytical and problem-solving skills.
• Ability to interpret complex data and make data-driven decisions.
• Strong verbal and written communication skills.
• Ability to effectively communicate with technical and non-technical stakeholders.
• Demonstrated leadership skills with the ability to influence and inspire crossfunctional teams.
• Strong project management skills and attention to detail.

Nice To Haves

• MBA or advanced degree is a plus.

Responsibilities

• Develop, articulate, and champion a clear product vision and strategy for Sales and Support technologies, incorporating Generative AI capabilities to innovate and improve customer interactions.
• Conduct thorough market research to identify customer needs, market trends, and competitive landscape. Use these insights to inform product development and positioning.
• Create and maintain a detailed 4-quarterly product roadmap that aligns with business objectives and customer needs. Prioritize features and enhancements based on impact and feasibility. Present roadmap progress and insights to senior leadership and cross-functional stakeholders.
• Partner closely with engineering, UX design, sales, legal, and support teams to ensure successful product development and launch. Facilitate communication, alignment and collaboration across distributed teams and geographies.
• Engage with customers & key stakeholders to gather feedback, understand pain points, and validate product concepts. Use this feedback to drive continuous improvement and innovation.
• Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. Use data-driven insights to make informed decisions.
• Leverage Generative AI / Agentic AI technologies to develop innovative solutions that enhance sales and support processes. Stay updated on the latest advancements in AI and apply them to product development. Collaborate with business, engineering and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency.

Benefits

• Be part of a forward-thinking company that values innovation and creativity.
• Work on cutting-edge technologies and make a significant impact on the industry.
• Join a collaborative and inclusive team that values diverse perspectives and fosters a culture of continuous learning and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior