Product Manager - Reverse Logistics

Best Buy Canada

1d•$100,000 - $106,000•Remote

About The Position

Are you excited by the challenge of modernizing reverse logistics and building the platforms that power returns & repairs at scale? Join Best Buy Canada’s technology team as a product manager focused on Reverse Logistics. In this role, you’ll lead cross-functional product teams to support the transformation of our reverse logistics, enabling operational efficiency and improved customer experiences across our ecosystem. You will oversee the modernization of our primary reverse logistics solution covering returns, repairs, shipping, pre-owned, and other reverse-logistics operations, while also extending these capabilities to new domains, such as our Best Buy marketplace. We practice a remote-first working model, with opportunities to collaborate at our head office in beautiful Vancouver, BC for strategic, collaborative, and social purposes. Join us in supporting the transformation of our reverse logistics as a product manager!

Requirements

2-4 years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences).
Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping) and how these connect across systems and operations.
Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures.
Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value.
Confident communicator with a talent for translating technical details into meaningful conversations with business stakeholders.

Responsibilities

Deliver on the product vision and roadmap for Reverse Logistics.
Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end.
Partner deeply with operational stakeholders to understand pain points and translate requirements into clear product direction, prioritization, and measurable outcomes.
Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals.
Communicate effectively across business and technical audiences to drive alignment, influence outcomes, and lead change across complex stakeholder groups.
Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships.
Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.