Product Manager - Retail Systems

Community Choice Financial Family of Brands•Atlanta, KS

1d•Hybrid

About The Position

With a focus on operational reliability, cross-team coordination, and strong vendor partnership, we are seeking an experienced Product Manager - Retail Systems to own the coordination, triage, and roadmap for BrandsMart’s point-of-sale platform. As the Product Manager for Retail Systems, you will play a pivotal role in owning how BrandsMart identifies, triages, and resolves issues on our point-of-sale platform. You will be responsible for coordinating between stores, internal IT, and our POS vendor, managing vendor-driven changes, and maintaining a roadmap of upcoming platform changes. Your expertise in retail systems, vendor management, and cross-functional coordination will be instrumental in keeping our stores running smoothly. Katapult, The Aaron’s Company, and Community Choice Financial have combined under a unified enterprise, bringing together complementary brands and capabilities to better serve our customers and communities.

Requirements

Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
At least 5+ years of experience in product management, ideally with retail systems, POS platforms, or enterprise software supporting store operations.
In-depth knowledge of retail systems and store operations, with an understanding of how POS platforms support day-to-day business.
Familiarity with enterprise POS platforms, vendor management, and third-party system integrations.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Experience with Jira or similar incident tracking and ticketing tools.
Proficiency in Agile methodologies and product management tools.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
The ability to meet the physical demands for this position, which frequently includes remaining in a stationary position, moving freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

Nice To Haves

Strong problem solver with a willingness to roll up your sleeves to get the job done.
Comfortable moving forward with less than perfect information, especially useful when triaging urgent store issues.
Skilled at managing and resolving conflict through influence rather than reliance on direct authority.
Courageous change leader, willing to challenge the status quo in how stores, IT, and vendors work together.
Growth-minded, with a passion for learning and continuous improvement.

Responsibilities

Develop a clear roadmap for BrandsMart’s point-of-sale platform and future retail systems. Partner with stores, IT, and our POS vendor to plan and communicate upcoming changes before they hit the floor.
Track our POS vendor's release cadence and vendor-driven changes, assess their impact on stores before rollout, and manage the day-to-day relationship with our POS vendor.
Translate the retail systems roadmap into detailed requirements and acceptance criteria that internal IT and our POS vendor can implement against.
Own the end-to-end process for how POS issues are reported, triaged, and resolved — from store-level detection through internal IT diagnosis to vendor escalation when needed.
Ensure the roadmap accounts for the security, reliability, and scalability our stores depend on, not just new features.
Champion the in-store experience by understanding how associates and managers use the POS day-to-day, and work to reduce friction and workarounds caused by system gaps.
Maintain and communicate a clear roadmap of upcoming POS changes to stores and internal stakeholders, so teams aren't caught off guard by vendor-driven updates.
Build the foundation to expand product ownership beyond POS into other BrandsMart business systems over time.
Collaborate with store operations, internal IT, and BrandsMart’s leadership to align priorities, gather insights, and keep everyone informed as changes roll out.
Define and monitor key metrics related to POS health and support, such as issue volume, time to resolution, vendor SLA adherence, and store-reported downtime. Use data to prioritize fixes and improvements.
Develop a deep understanding of BrandsMart’s store operations, customer experience, and retail business model.
Lead without direct authority across stores, internal IT, and our POS vendor, building the trust and relationships needed to keep a fast, collaborative, results-oriented triage process running.