Product Manager, Platform Experience

Trovy•New York, NY

3d•$140,000 - $160,000•Onsite

About The Position

About Trovy Trovy is building the financial home base for America’s 86 million homeowners — the go-to platform for managing your home and accessing low-rate credit, because life is expensive and unpredictable. We believe your biggest asset should unlock your best financial options: bypass the myriad of expensive, rigid credit products and replace them with one simple, powerful solution built around your home equity. Backed by top-tier venture capital, Trovy is led by a team of proven fintech innovators on a mission to make homeownership more manageable. Role Overview We're looking for a Product Manager to own the internal product experience that powers Trovy's lending operations. This role sits at the intersection of product management and business operations strategy: you'll build the tools, systems, and workflows that enable our operations teams to do their best work, from loan administration and servicing to fraud, compliance, and customer support. This is a role for builders with a bias towards action. This is an ideal role for someone with a consulting or business operations background who is ready to step fully into product management. You'll report to our Product Lead and work closely with operations, compliance, engineering, and leadership.

Requirements

3–6 years of experience in product management, management consulting, business operations, fintech operations, or a related field – we care more about evidence that you get things done.
You've built processes or applications with AI-assisted tools.
Demonstrated ability to design and implement processes or systems in fast-moving, early-stage environments
Excellent written communication skills. You can write a crisp product spec and a clear SOP with equal ease
Comfort working across technical and non-technical stakeholders and translating between the two
A builder's mindset: you're energized by creating structure where there isn't any
Strong analytical horsepower and structured thinking; you're fluent in spreadsheets and comfortable in data, and ideally know SQL (or can pick it up fast) to pull your own answers

Responsibilities

Lead end-to-end product development for Trovy's internal operations platforms, including the loan administration portal, customer servicing portal, and agent-facing tooling
Identify opportunities to improve team velocity through better tooling, documentation, and platform enablement.
Define requirements, write product specs, and work with engineering to ship features that measurably improve operational efficiency and accuracy
Prioritize the internal product roadmap based on operational impact, compliance requirements, and business objectives
Create clear, well-structured procedures and training materials so operations teams can confidently use new features and workflows
Partner with operations leadership to understand frontline needs and translate them into product requirements
Own the feedback loop between ops and product — surfacing issues, tracking resolution, and communicating updates
Identify opportunities to automate manual or repetitive operational tasks
Map current-state workflows and design streamlined future-state processes in partnership with ops leads
Develop dashboards and reporting tools that give operations leadership real-time visibility into key metrics, such as the loan pipeline, servicing health, fraud trends, team throughput, and more
Translate data into clear, actionable insights that help operations prioritize resources and align on goals
Maintain and improve data flows between systems to ensure operational data is accurate and accessible