Product Manager (Platform & AI Agents)

League Inc.•Toronto, ON

1d•CA$113,400 - CA$138,600•Hybrid

About The Position

League is a rapidly growing technology company and a leader in the healthcare experience platform space. The company aims to address the gap between initiating healthcare actions (like booking appointments or filling prescriptions) and completing them, which often leads to increased costs for health plans and systems, and negative health outcomes for individuals. League's platform identifies necessary next steps for individuals, removes obstacles, and ensures completion for over 70 million people. Major organizations like Manulife, SCAN, Geisinger, Medibank, Baptist, and Shoppers Drug Mart utilize League's platform. The Product Manager will be responsible for specific problem areas within the Member & Patient Portals and AI Agent Teams, focusing on benefits navigation, care finding, messaging, scheduling, care gaps, and condition management. This role involves operating the full Product Management cycle across one to two engineering pods with increasing autonomy, collaborating with a Solution Owner and Staff PMs to transform ambiguous challenges into clear, outcome-driven initiatives. This position is designed for individuals with approximately two years of relevant experience who are ready to manage a scope independently while developing towards a Senior PM role.

Requirements

2+ years of Product Management or related technology delivery experience
Interest in or exposure to digital healthcare; payer market experience is a plus but not required at this level
Comfortable operating with real ambiguity and turning it into a scoped problem statement and metrics without heavy hand-holding
Working knowledge of agile methodologies and comfort partnering with engineering and design in sprint ceremonies
Practical experience using AI tools for productivity (drafting, research, synthesis) and a genuine interest in building deeper AI fluency
Strong written and verbal communication skills — able to clearly explain trade-offs to your pod and Solution Owner
A track record of seeking feedback proactively and applying it quickly
Demonstrated experience using AI tools in a practical, responsible way
Curiosity and openness to experimenting with new technologies
Ability to balance efficiency with quality and sound judgment

Nice To Haves

Payer market experience

Responsibilities

Own problem framing and success metrics for defined bets within platform surfaces (e.g., benefits & claims, care finding, messaging, scheduling, Care Navigation Agent, Benefits Navigation Agent, Health Coach Agent, Care Gaps Agent)
Operate independently across 1–2 pods, growing toward full ownership of 2 pods over time
Bring domain signal and customer insight to your Solution Owner without being prompted; join upstream conversations on bet shaping
Define clear, scoped problem statements and outcome-oriented success metrics the pod can act on without needing to ask
Communicate bet intent clearly to your pod; spot and raise blockers, building the instinct to unblock without over-owning delivery
Surface when a bet's goal or box is at risk; escalate to Product Desk appropriately and distinguish delivery noise from bet-level signal
Build foundational knowledge of League's platform, digital provider and payer market, and the League AI product line; answer domain questions from your pod with growing confidence
Define KPIs, validate problem framing with data, and track bet performance against goals
Use AI tools (prompt engineering, research/synthesis, discovery prep) to accelerate bet framing, market research, and metric definition — use AI ethically and in line with League's data privacy policies
Contribute to interviews and onboarding for APM/PM-level hires as needed
Ensure access management is performed in compliance with the employee's role and responsibilities
Responsibility and accountability for executing League's policies and procedures within the department/ team
Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
Compliance with Information Security Policies