product manager, Operations Excellence
About The Position
A product manager contributes to Starbucks' success by identifying, developing, and scaling solutions that improve coffeehouse operations and deliver measurable business outcomes. This role provides both strategic and tactical leadership to improve coffeehouse operations at scale. You will identify opportunities to simplify work, improve throughput, and enhance both partner and customer experiences across Starbucks coffeehouses. Success in this role requires curiosity, systems thinking, and the ability to connect insights across multiple functions to define and drive solutions that deliver measurable business outcomes. You will partner across operations, technology, supply chain, staffing, and field teams to shape the future of retail operations.
Requirements
- Bachelor's degree or equivalent related work experience, or four years of U.S. military experience in a related MOS/C
- 2-3 years of progressive experience in product management, operations, process improvement, or customer/partner experience
- Demonstrated ability to identify patterns, dependencies, and root causes across complex business challenges
- Curiosity and a track record of turning ambiguous problems into actionable solutions
- Experience influencing cross-functional stakeholders and driving outcomes without direct authority
- Experience challenging assumptions and driving meaningful improvements through data and insights.
- Exceptional written, verbal, and presentation communication skills
Responsibilities
- Own product outcomes from opportunity identification through implementation, ensuring solutions deliver measurable business results.
- Develop product strategy, priorities, and roadmaps aligned to partner needs and company goals.
- Use data, insights, and observation to identify root causes, opportunities, and potential solutions.
- Gather and translate partner, customer, and business insights into actionable requirements, priorities, and success measures.
- Lead cross-functional teams through ambiguity, driving alignment and informed decision-making.
- Partner with program, operations, and implementation teams to successfully deliver and sustain solutions.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
