Product manager - Merchandising & Digital Content

TCS•Texas City, TX

About The Position

This role focuses on maintaining and enriching product data to ensure accurate and appealing online presentations. The Product Manager will be responsible for managing product attributes, content, and categorization across various digital channels. This includes collaborating with internal teams and external vendors, utilizing analytics to drive merchandising decisions, and ensuring readiness for promotions and new product launches. The position also involves managing ERP product data, supplier changes, and ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met. Additionally, the role requires supporting new product launches, training associates, and managing escalations and risks.

Requirements

Graduate with Marketing / Business / Merchandizing preferred with experience in Category Management / Site Merchandizing - Product attribute standardization , Product Review - Quality Check, Manage Product Attribute.
Has experience in cross functional stakeholder management and managing projects, experience in delivery as an individual contributor.
Communicates effectively with various entities, stakeholders, client managers, remote site personnel, and client technical and non-technical resources.
Demonstrate strong understanding of merchandising, product management, and upstream and downstream processes.
Exhibit excellent oral and written communication skills.
Ensure SLA and KPI maintenance across processes.
Handle team management, training, and motivation responsibilities.
Manage escalation and resolution handling.
Monitor delivery, quality, and exception handling.
Identify and manage potential risks.

Nice To Haves

Experience in standardizing attributes for various categories through competitive research and analysis, defining Customer Decision tree, Taxonomy etc.
Experience in delivery as an individual contributor.

Responsibilities

Maintain and enrich product data to ensure accurate and appealing online presentations, Customer Decision tree, Taxonomy, including imagery, videos, descriptions, specifications.
Merchandise Product Attribute Standardization – Experience with standardizing attributes for various categories through competitive research and analysis, defining Customer Decision tree, Taxonomy etc.
Conduct regular audits of product content for accuracy, consistency, and alignment with brand standards.
Partner with vendors to acquire and manage high-quality product content and assets.
Work with the Marketing team to develop strategies for cross-channel merchandising, aligning website product presentation with other digital channels such as mobile apps, email marketing, and social media.
Manage and optimize the placement and categorization of products on the website and across digital channels to enhance discoverability and conversion.
Utilize analytics tools to measure product performance and identify trends, making data-driven recommendations for merchandising adjustments.
Collaborate with the Marketing and Inventory teams to ensure promotional readiness and availability of stock for featured products.
Continuously improve product presentation by testing and implementing enhancements to descriptions, imagery, and overall user experience.
Maintain accurate tracking and reporting of product updates, promotions, and performance metrics.
Create merchandise category hierarchies, including assignment and reassignment of articles within the merchandise category hierarchy.
Manage ERP product data, including article logistics data, product sellable unit configuration (pack size), article sales/POS data, and product expiry.
Manage supplier changes and ensure product records are updated accordingly.
Manage product performance, including measuring product delivery performance.
Manage digital enrichment data, including initiating supplier enrichment, overseeing internal enrichment activities, and acquiring product-line information (data syndication opportunities).
Provide support for new product launches as required.
Absorb processes diligently and train TCS associates effectively.
Communicate with internal and external stakeholders (including Buyers).
Ensure SLA and KPI maintenance across processes.
Handle team management, training, and motivation responsibilities.
Manage escalation and resolution handling.
Monitor delivery, quality, and exception handling.
Identify and manage potential risks.
Review and monitor all market research activities.
Perform other related duties as assigned.