Product Manager - Member Lifecycle Experience

Superpower•San Francisco, CA

20d

About The Position

As our Product Manager for Member Lifestyle Experience, you’ll design and own the full end-to-end member journey - from the very first interaction through long-term engagement. This role blends experience design, storytelling, behavioral psychology, and product strategy to craft moments that are intuitive, emotionally compelling, and unmistakably premium. You’ll partner closely with Product, Growth, and Design to create high-trust experiences that meaningfully improve activation, engagement, and retention. This is unique opportunity for someone truly customer obsessed to help build the first health lifestyle brand. You’ll ensure every touchpoint is consistent, thoughtful, and velvety-smooth, setting the standard for the category.

Requirements

High-velocity execution - work with urgency, and iterate rapidly to drive progress
Ownership mentality - you take responsibility for outcomes and see initiatives through from idea to launch
Obsessive about details - you spot member friction before anyone else does
Fascinated by customer psychology - you design for how people behave
Background in marketing, UX, or design; PM experience is a plus but not required
High IQ, even higher EQ - you read both systems and people with precision
A sharp communicator and storyteller whose copy elevates the entire product
Comfortable with ambiguity, cross-functional chaos, and building 0→1

Nice To Haves

Bonus: founder or early-stage startup experience

Responsibilities

Drive member engagement
Design and continuously refine every step of the member journey
Sweat the details: copy, UX, micro-interactions, emotion - ensuring every moment feels intuitive, warm, and premium
Maximize activation, engagement, and monetization while maintaining a best in-class member experience
Serve as the voice of the customer - synthesizing member behavior and feedback into clear product recommendations
Build a premium lifestyle brand
Run design reviews, guide UX direction, and maintain a unified quality bar across member surfaces
Craft all product and lifecycle marketing messaging to ensure a cohesive brand voice
Collaborate closely with Growth, Product, and Design to ensure continuity across all member surfaces
Build systems and frameworks for scale
Develop lifecycle playbooks and brand guidelines that ensure consistency as Superpower grows
Define metrics, instrumentation, and ongoing optimization rituals to measure member experience