Product Manager, Maintain Ops

Ditto•Atlanta, GA

8d•$182,000 - $201,212•Remote

About The Position

MaintainOps is Ditto's new maintenance management (CMMS) product, built on our platform and currently in private beta. It gives maintenance teams work orders, preventive maintenance scheduling, asset management, parts and inventory, procedures, and request portals in native mobile and web apps that keep working when the network doesn't. It is one of the company's key growth bets. As the Product Manager for MaintainOps, you will own the product end to end as it moves from private beta to a broadly available, self-serve product. You'll work directly with senior product leadership and our CEO, and partner across engineering, sales, and marketing to shape what we build, how we take it to market, and how we win customers away from incumbent tools. This is a builder role for someone who wants to take a new product from early traction to real scale.

Requirements

3+ years of Product Management experience, or equivalent experience as a founder or early startup team member
A strong understanding of the CMMS, EAM, or field service space, OR deep experience with and empathy for frontline and deskless workers (maintenance, facilities, manufacturing, retail operations, or similar)
A startup mentality: high ownership, comfort with ambiguity, and a passion for shipping early-stage products to real customer adoption
Strong communicator who writes crisp requirements and keeps engineering, sales, and marketing aligned
Comfort working directly with customers, from technicians on the floor to operations leaders, and turning what you hear into clear priorities
Willingness to travel up to 25% for on-site customer visits and quarterly company meetups
US-based and authorized to work in the United States

Nice To Haves

Experience with product-led growth, self-serve onboarding, freemium or trial conversion, or pricing and packaging
Technical fluency to work with engineers on mobile, web, and data tradeoffs
Experience with compliance or audit requirements in regulated maintenance environments
Experience working in remote, globally distributed teams

Responsibilities

Own the MaintainOps roadmap and backlog, prioritizing the work that drives adoption, and revenue
Spend real time with customers and frontline users (technicians, maintenance supervisors, facility and operations managers) to understand how work actually gets done on the floor and turn that into clear product requirements
Lead the product through beta and into general availability, defining launch criteria, running beta feedback loops, and deciding what ships and when
Partner with engineering on scope and tradeoffs to deliver core CMMS workflows: work orders, preventive maintenance, assets, parts and inventory, procedures and SOPs, requests, and reporting
Work with leadership, marketing and sales to define positioning, pricing and packaging, onboarding, and the self-serve conversion journey
Shape the migration and switching experience so teams can move off their current CMMS quickly and with confidence
Define and track success metrics across activation, engagement, conversion, and retention
Build a deep understanding of the CMMS market and competitive landscape, and use it to sharpen our differentiation
Represent customer and field feedback internally to influence platform priorities that MaintainOps depends on