Product Manager, Learning Experience

ASME INTERNATIONAL • New York, NY

1d • $115,000 - $125,000 • Remote

About The Position

ASME is seeking a Product Manager, Learning Experience, to join their team. This role is responsible for the product optimization, development, and continuous monitoring of high-quality learning products, including courses, credentials, and programs, to support the growth and improved Customer Experience of a global L&D solution for ASME. The position partners with cross-functional teams, as well as external vendors, contractors, subject matter experts, and partners.

Requirements

• Bachelor’s degree or additional equivalent work experience.
• Minimum of 5 years’ experience in Product Management, Customer Experience, Engineering Education or a closely related field.
• Communication – Oral and written presentation, including the ability to clearly explain technical concepts to non-technical audiences.
• Relationship Management – Ability to work well with teams in diverse, complex, and changing environments.
• Problem Solving – Ability to identify key issues, gather data to investigate those issues, and develop actionable recommendations.
• Project Management: A detailed approach and ability to work independently and remain organized in order to meet commitments and balance competing priorities.
• Proficiency with MS Office, Word, Power Point and Outlook.
• Capability to understand, interpret, and analyze data.

Nice To Haves

• Experience with the instructional design, development and implementation of learning and development materials.
• Familiarity with project management, collaboration tools and database systems (ex: JIRA, Airtable, MIRO).
• Knowledge of Search Engine Optimization (SEO).
• Strong excel skills.

Responsibilities

• Continuously monitor, review and analyze learner and market data.
• Make recommendations on product development, maintenance, optimization; and continuously rationalize the product portfolio and sunsets as necessary. Continuously adapts recommendations (and the related roadmap) based on real-time data.
• Identify target customers and their goals, motivation, preferences, and channels to market.
• Craft learner personas and their job map based on pain points and needs assessment.
• Coordinate with ASME strategy office, adjacent ASME units, volunteers, instructors, and sub-groups and utilize their expertise, data, and research to estimate market sizing.
• Identify and prioritize product opportunities and unique value propositions.
• Maintain an ongoing strategic roadmap for the learning experience “supply chain.”
• Identify process improvements to encourage repeat customers and customer satisfaction, among other KPIs.
• Propose and implement notifications and regular communication with learners to maximize customer success and loyalty.
• Incorporate product insights into product descriptions and other product collateral.
• Maintain an internal database of course metadata.
• Work with marketing and sales to articulate the messaging, value proposition, and audience for all products.
• Work effectively with L&D team for cohesion in maintaining proper communication of product roadmap and status.
• Solicit, manage, and optimize the work product of external vendors, contractors, subject matter experts, partners, etc.
• Contribute to financial activities and the creation/execution of contracts with external resources.

Benefits

• Annual base salary may vary based on geographic location. The New York metro salary range for this position is estimated to be between $115,000 - $125,000 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level