Product Manager, Kitchen Sequencing + Optimization

Wonder•New York, NY

16h•$193,500 - $203,000•Hybrid

About The Position

We’re looking for a detail-oriented self-starter to join our Product team, with a specific focus on our kitchen sequencing initiative. Our locations serve over 20+ restaurants, 400+ menu items, all with varying cook times and equipment utilization. The goal then for the Kitchen Sequencing Product Manager is to reduce the time in which food is sitting complete waiting for other items in the order and the amount of time a courier must wait to pick up the food once the order is complete. You will partner with other product managers, engineers, operations researchers, and cross-functional leaders to build and optimize for these metrics which ultimately will lead to higher customer satisfaction. You’ll own the product lifecycle from ideation to deployment, working to translate operational needs into technical requirements.

Requirements

Minimum of 5+ years of product ownership experience
Strong quantitative, analytical, and problem-solving skills
Must have experience working with data science project and ML projects/ products (optimizations)
Ability to work collaboratively in a team environment
Self-starter, ability to work autonomously
Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels including surfacing up tradeoffs between teams and to drive consensus
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
Constant attention to detail

Nice To Haves

Experience building quality user experiences from the ground up, preferably in a supply chain, logistics, or robotics-integrated environment.
Inventive and creative "do-what-it-takes" spirit, demonstrates a bias for action, and the ability to make progress with limited resources.
Solid technical background and an ability to partner cross-functionally.
Experience operating and thriving in small, fast-paced environments.
Experience with operations research techniques and simulations is a plus
Experience with logistics, ETA, Kitchen or supply chain concepts a plus
SQL, Python skills a plus

Responsibilities

Develop and execute the product strategy, roadmap, and vision for sequencing, a kitchen optimization product line
Owns the product features for sequencing (a kitchen optimization product line), including defining the scope, prioritizing development, and measuring impact
Work closely with Kitchen Display Team to influence features that may drive better adherence from teams in the field and improve predictability to improve the inputs to improve the output. Bring in signals that our sequencing system needs (but doesn't have), reduce variability or accuracy of the signals it currently has to improve its ability to accurately forecast the kitchen.
Develops a deep understanding of the trade-offs between competing KPIs (e.g., expo sit time, throughput, and customer promise time) to propose solutions and roadmap initiatives that explicitly consider the optimal frontier
Collaborates with engineers and operations researchers to build and improve existing sequencing algorithms, simulator capabilities, and data pipelines
Translates product requirements and bugs into JIRA tickets and collaborates with our engineers to build and deploy new features
Partners closely with a dedicated data analyst to track the success of feature rollouts, conduct ad hoc analyses to uncover new opportunities, and establish clear KPIs for all initiatives
Ensures clear communication of sequencing changes to Operations and in-field teams, and collaborates with them to define new processes and ensure adherence
Develops a strong grasp of the operational landscape and competitive solutions in kitchen automation and logistics
Work closely with operations to help improve courier hand-off time at the front of house
Leads the team in agile scrum rituals like sprint planning, daily standups, and backlog grooming