Product Manager II — Card Pricing Terms & Conditions Strategies

JPMorgan Chase & Co.•Wilmington, DE

About The Position

As a Product Manager II, in our Consumer Card Pricing Team, you will shape and execute pricing strategies for our existing card customer base. You will own end-to-end campaign governance for Change in Terms (CIT) including Sapiens rules review and oversight, collaborate with functional partners such as Product, Risk, Finance, Legal, Compliance, Operations, and Marketing, and ensure disciplined documentation, controls, and stakeholder alignment. Success is measured by revenue uplift, conversion, control effectiveness, and quality of execution.

Requirements

5+ years of experience in Operations, Marketing, Pricing, or Control within financial services or closely related domains.
Working knowledge of Regulation Z and the CARD Act; demonstrated ability to operationalize regulatory requirements within product changes and regulatory required communications.
Hands-on experience with Snowflake and SQL for querying, validation, and performance measurement; ability to partner with analytics to design tests and interpret results.
Proven facilitation skills with strong meeting hygiene: clear agendas, structured minutes, action tracking, and decision logs.
Proficiency with Microsoft Excel and PowerPoint; SharePoint expertise for version control, approvals, and knowledge management.

Nice To Haves

Bachelor’s degree in marketing, Operations, Compliance, Business Management, or a related discipline preferred (or equivalent practical experience).
Outcome-oriented with strong analytical and problem-solving skills; comfortable balancing revenue goals with customer experience and control requirements.
Strong relationship builder who leads through collaboration and influence across functional partners.
Customer-obsessed mindset; uses the voice of the customer and data-driven insights to inform pricing and communication decisions.
Demonstrated ability to promote a strong control environment; adheres to risk/control procedures and escalates appropriately while delivering for customers.
Excellent written and verbal communication; adept at crafting concise, executive-level narratives and detailed operational documentation.

Responsibilities

Lead planning and execution of Change in Terms campaigns for the existing card account base, ensuring timely approvals, control adherence, and accurate customer communications.
Provide general oversight of the Product Trade ecosystem, coordinating intake, prioritization, and cross-team dependencies to enable efficient delivery and quality outcomes.
Validate, document, and maintain artifacts for customer communications and pricing actions, including requirements, legal/Reg Z alignment, operational readiness, and audit trails.
Serve as a central point for control exceptions and issues management; partner with Risk, Legal, and Compliance to drive remediation plans and preventative controls.
Develop clear, executive-ready materials (decks, briefs, KPIs) for senior leadership; translate complex pricing strategy and regulatory details into concise business narratives.
Monitor campaign performance and customer impacts; partner with Analytics and Finance on test design, measurement, and reporting to inform iteration and future strategies.
Be the front line point of contact for Sapiens rules executing in the campaign and provide oversight to any changes before and after implementation.