Product Manager II (AI Capabilities)

Principal Financial Group • Des Moines, IA

3d • Remote

About The Position

Principal is seeking a Product Manager II to lead the strategy, governance, and ongoing evolution of AI-powered capabilities supporting its Individual Solutions and Workplace Investing businesses. The role spans product management, artificial intelligence, customer experience, risk management, and operational excellence. The Product Manager will define and execute the roadmap for AI-enabled solutions while ensuring appropriate controls, governance, and business outcomes.

The role owns AI product vision, roadmap, requirements, and business outcomes; partners with business, technology, data, risk, compliance, and operations teams; and identifies opportunities to improve customer experience and operational efficiency. It serves as the business owner for approved AI capabilities, customer experience, and related risks, with responsibility for operational controls, governance processes, audit evidence, knowledge and content management, business and content changes, version control, disaster recovery, and business continuity.

The Product Manager monitors AI performance, customer outcomes, and business metrics, analyzes response quality and emerging issues, and uses customer feedback and analytics to drive improvement. Responsibilities also include coordinating testing, managing incidents and remediation, evaluating vendors, participating in security incident response, reviewing control effectiveness, and working with engineers, designers, data scientists, and business stakeholders to deliver product requirements, releases, and roadmap priorities.

Requirements

• At least 4 years of product management, business, technology, or related experience.
• At least 2 years working in a highly collaborative, fast-paced environment with engineering teams and stakeholders.
• Experience managing products through discovery, delivery, and optimization.
• Experience defining business requirements and prioritizing product roadmaps.
• Demonstrated ability to influence stakeholders and drive decisions across multiple teams.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Experience working in agile environments alongside engineering teams.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Product management experience supporting AI, generative AI, machine learning, conversational AI, virtual assistants, or knowledge management platforms.
• Experience monitoring AI performance, model outcomes, and customer experience metrics.
• Understanding of AI governance, model risk management, and responsible AI frameworks.
• Experience partnering with technology, security, compliance, legal, and risk organizations.
• Experience managing third-party technology vendors.
• Experience in financial services, insurance, workplace benefits, or wealth management.
• Familiarity with prompt engineering, retrieval-augmented generation (RAG), knowledge bases, testing methodologies, and AI operations.

Responsibilities

• Own the vision, roadmap, and business outcomes for AI-powered capabilities.
• Define and prioritize product requirements, enhancements, and future investments.
• Partner with business, technology, data, risk, compliance, and operations teams to deliver customer value.
• Align product strategy with broader business and enterprise priorities.
• Identify opportunities to improve customer experience and operational efficiency through AI.
• Serve as business owner of approved AI capabilities, customer experience, and associated risks.
• Establish and maintain operational controls, governance processes, and audit evidence.
• Oversee knowledge and content management strategies that support AI performance.
• Approve business and content changes affecting AI capabilities.
• Maintain version control and documentation for AI knowledge-base updates.
• Manage disaster recovery and business continuity plans related to AI services.
• Monitor AI performance, customer outcomes, and key business metrics.
• Analyze response quality, content gaps, hallucination indicators, drift, failed responses, and emerging customer needs.
• Use customer feedback and analytics to drive continuous improvement.
• Make material business decisions and prioritize corrective actions.
• Coordinate pre-production, regression, boundary, negative, and red-team testing.
• Manage incident response, issue remediation, complaint routing, and corrective actions.
• Monitor and evaluate vendor performance and contractual obligations.
• Participate in information security incident escalation and response processes.
• Conduct periodic control effectiveness reviews and operational reporting.
• Collaborate with engineers, designers, data scientists, and business stakeholders to deliver solutions.
• Translate customer and business needs into actionable product requirements.
• Support agile delivery, backlog prioritization, story refinement, and product releases.
• Communicate product vision, priorities, performance, and roadmap progress to stakeholders.

Benefits

• Flexible Time Off (FTO) for salaried exempt employees, with paid time away for vacation, personal needs, or short-term illness.
• Opportunity for non-sales employees to participate in a bonus program.
• Pension eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed