Product Manager II, Technical

FIS Global•Milwaukee, WI

About The Position

You will lead product management efforts for payment solutions supporting public sector programs, including food and benefits platforms. In this client-facing role, you collaborate with government stakeholders and internal technical teams to translate requirements into scalable product solutions. You will own the product lifecycle from onboarding through enhancements, contract lifecycle support, and long-term growth strategy. Success is measured by client satisfaction, product performance, and the ability to drive innovation while balancing operational and financial considerations.

Requirements

Demonstrated experience in product management within payments, financial services, or regulated industries
Strong client-facing skills with the ability to influence and collaborate with external stakeholders
Proven ability to translate complex requirements into clear business and technical documentation
Experience with product implementation, onboarding, and lifecycle management
Strong analytical and problem-solving skills with a data-driven decision-making approach
Practical experience in cost estimation, including coordination across technical and operational teams
Foundational understanding of payment systems or financial services landscape
Bachelor’s degree or equivalent practical experience

Nice To Haves

Experience working with government programs or public sector clients
Knowledge of fraud prevention practices within payment systems
Familiarity with contract lifecycle management, including renewals and bidding processes
Experience collaborating closely with software development and engineering teams
Strong financial acumen related to product cost structures and margin considerations

Responsibilities

Partner with state government clients to gather, analyze, and translate business requirements into product deliverables
Develop and maintain product documentation aligned to client needs, regulatory expectations, and system capabilities
Lead onboarding of new clients, including planning, coordination, and successful product implementation
Drive fraud prevention enhancements, including solutions such as out-of-state transaction controls
Collaborate cross-functionally to design and deliver system enhancements that support state-to-state program requirements
Build deep product knowledge to confidently represent system capabilities and constraints to clients
Evaluate and communicate feasibility of fixes, improvements, and new features without requiring technical escalation
Work with development, engineering, and project management teams to resolve complex product issues
Develop cost estimates for implementations, including resource planning, margins, and operational considerations
Support contract lifecycle activities, including renewal readiness, competitive bidding inputs, and long-term product strategy